Field Services Engineer

Cognizant • White Plains, NY • 4h ago

About the role

As a Field Services Engineer, you will make an impact by providing reliable onsite and remote technical support that keeps hardware, software, and network systems running smoothly across the organization. You will own incident resolution, infrastructure maintenance, and hands-on support that directly impacts uptime and user productivity. This is a customer-facing technical role for someone who thrives in dynamic environments and takes pride in delivering consistent, high-quality support. You will be a valued member of the Cloud Infrastructure and security team, working collaboratively with remote support teams, vendors, and cross-functional stakeholders.

In this role, you will

Provide onsite and remote support for hardware, software, network, and peripheral issues

Install, configure, and maintain desktops, laptops, servers, printers, and network devices

Diagnose and resolve incidents within defined SLAs, escalating when required

Perform break/fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities

Coordinate with remote support teams and vendors for complex issue resolution

Ensure compliance with security, safety, and customer policies while working onsite

Document incidents, resolutions, and asset updates accurately in ticketing systems

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in White Plains, NY.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Strong troubleshooting skills for hardware, software, and network issues

Hands-on experience with desktops, laptops, servers, printers, and peripheral devices

Working knowledge of Windows OS, basic networking (LAN/WAN), and ITSM tools

Ability to perform IMAC, break/fix, and onsite support activities independently

Good communication and customer handling skills

Ability to work under pressure and meet SLA commitments

Awareness of security, safety, and compliance standards

These will help you stand out

Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until May 20, 2026

The annual salary for this position is between $60,000 - $70,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

·Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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