Foreign Trade Zone Agent

Expeditors • El Paso, TX • 7h ago

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals

300+ locations worldwide

Fortune 500

Globally unified systems

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

WHAT YOU DO:

Tasks and Duties

Receive documents.

Prepare customs entries in Exp.o Customs.

Understand the elements of the Import & export customs SOP.

Ensure accurate and timely data entry into operating systems.

Ensure timely customs clearance of shipments.

Monitor customs clearances and communicate with Customers.

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

Functions performed primarily while seated at desk

WHAT WE EXPECT FROM YOU:

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture:

Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development:

Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Agent Job-Specific Performance Expectations

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Global logistics industry knowledge

Good computer skills (e.g., MS Excel, MS Word)

Fluent in English

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Similar Jobs

Retail Customer Service Cashier

Love's Travel Stops & Country Stores • El Paso, TX • 2h ago

Retail & Hospitality

Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days Competitive Pay Career Devel...

2h ago

Go to Apply

Customer Service Representative

Packing Corp of America • El Paso, TX • 2h ago

Management & Administrative

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport...

2h ago

Go to Apply

(USA) Member Specialist

Walmart • El Paso, TX • 6h ago

Position Summary... What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regardi...

6h ago

Go to Apply

(USA) Carwash/Gas Attendant

Walmart • El Paso, TX • 6h ago

Position Summary... What you'll do... Communicates and explains Membership @types programs and benefits to current and prospective Members to assist with account decisions build Membership levels encourage renewals commu...

6h ago

Go to Apply

Ship/Rec Specialist - Level 2

Honeywell • Socorro, TX • 7h ago

KEY RESPONSIBILITIES Manage daily shipping and receiving activities ensuring compliance with company policies and customer requirements. Coordinate with internal teams and external carriers to schedule shipments and deli...

7h ago

Go to Apply

Ship/Rec Specialist - Level 2

Honeywell • Socorro, TX • 7h ago

7h ago

Go to Apply

Engineering SME-Crystal City, Va

Serco • Fort Bliss, TX • 7h ago

IT & Engineering

Position Description & Qualifications If you love engaging with high profile and challenging mission engineering projects supporting the U.S. Department of War, Serco has a great opportunity for you! The Mission Engi...

7h ago

Go to Apply

Medical Assistant

CenterWell • El Paso, TX • 8h ago

Hospital & Medical

Become a part of our caring community As a Medical Assistant you will be the first contact for patient care, responsible for administrative responsibilities in addition to patient care. Working onsite in a clinical envir...

8h ago

Go to Apply

Industrial Client Service Leader - Industrial Water/Wastewater

CDM Smith • El Paso, TX • 9h ago

Legal & Paralegal

44724BR Requisition ID: 44724BR Business Unit: IND Job Description: This position can be based in any of our CDM Smith offices * CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and...

9h ago

Go to Apply

Group Benefits Account Manager

ADP • El Paso, TX • 1d ago

Management & Administrative

ADP is hiring a Relationship Manager - Employee Benefits In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)