Account Manager

Securitas Security Services USA, Inc. • Hayward, CA • 3h ago

Account Manager

High-Level Role Summary

Oversee daily security operations for a large-scale facility operating 24/7 security coverage totaling approximately 1,800 hours per week. Responsible for leading a team of Security Officers and Shift Supervisors while ensuring operational excellence, client satisfaction, staffing stability, and compliance with post orders and site procedures.

Preferred Candidate Traits

Strong leadership presence

Highly organized and detail-oriented

Able to manage multiple priorities simultaneously

Calm under pressure

Solutions-oriented mindset

Excellent communication skills

Strong conflict resolution abilities

Experience managing large security teams

Comfortable working in outdoor operational environments

Strong client-facing professionalism

Strong interpersonal and relationship-building skills

Ability to effectively lead a highly diverse workforce across multiple age groups, backgrounds, and experience levels

High emotional intelligence and adaptable communication style

Ability to build trust, accountability, and employee engagement within a large team environment

Leadership Expectations

Supervise and develop Security Officers and Shift Supervisors

Conduct coaching, disciplinary actions, and performance evaluations

Maintain high visibility with both employees and client leadership

Build a culture of accountability, professionalism, and customer service

Lead by example in a fast-paced operational setting

Drive employee engagement and retention

Effectively communicate with and motivate employees ranging from entry-level staff to experienced professionals and retired veterans

Foster an inclusive, team-oriented work environment that promotes professionalism and operational consistency

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

Are you interested in being part of our Team?

Apply quickly and efficiently online

Weekly pay

Competitive benefits

With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

EAO/M/F/Ver/Did

LI-Securitas

AF-PEB

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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