Sales Support

Robert Half • Rochester, NY • 2h ago

Description We are looking for a detail-oriented Sales Support team member to join our team in a contract role with the potential to become permanent. This position serves as a key link between customers, account managers, and internal operations, helping ensure orders move efficiently from quote to delivery. The ideal candidate is organized, responsive, and comfortable managing customer requests, pricing activity, and order-related coordination in a fast-paced B2B environment.

Responsibilities:

Serve as the primary point of coordination between customers and production teams to support timely and accurate order fulfillment.

Partner with account managers, logistics personnel, quality teams, planning staff, and procurement contacts to address production and delivery needs.

Prepare customer pricing by applying internal pricing guidelines and generate quotes based on requested products and order details.

Process orders within the company system, including entering product information, creating quotes, loading parts, and updating order records.

Review sales orders for changes and ensure revisions are communicated and implemented correctly across the appropriate teams.

Respond promptly to customer inquiries related to shipments, including missing items, damaged materials, and documentation discrepancies.

Maintain customer data and required information within external portals and internal records systems.

Assemble order documentation, print required forms, and organize sales order packets for internal use.

Support compliance with company sales, marketing, and import/export requirements while preparing reports on sales activity and open customer orders. Requirements - Experience supporting B2B sales operations or customer-facing order management activities.

Working knowledge of purchase orders, customer quoting, and sales support processes.

Ability to coordinate across multiple departments to resolve order, production, and shipment-related issues.

Strong attention to detail when handling order entry, documentation, and customer information updates.

Clear written and verbal communication skills with a customer-focused approach to service.

Comfort using business systems and portals for order processing, reporting, and record maintenance.

Ability to manage multiple priorities and follow through in a fast-paced environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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