Clerical Technician 2 - Domestic Relations (File Room)

Northampton County • Easton, PA • 1h ago

GENERAL PURPOSE

The Clerical Technician 2 - DRS File Room position is responsible for performing entry-level clerical and support tasks for the Domestic Relations Section of the County of Northampton.

SUPERVISION RECEIVED

This position reports directly to the Office Supervisor.

SUPERVISION EXERCISED

This position is not responsible for the supervision of other employees.

ESSENTIAL DUTIES OF THE POSITION

Answers telephones and receives visitors to office. Provides exceptional customer service by effectively communicating with visitors by telephone, email, or in person. Resolves visitors' issues, or directs to appropriate staff able to provide assistance. Provides visitors with directions, information about other public offices, and informs staff of visitors and/or callers, takes messages as needed.

Processes all mailed correspondence received in the department, sorts and distributes to appropriate parties.

Establishes and maintains files on alphabetic, chronological, numerical, or other basis. Retrieves requested materials from files. Signs, date-stamps, or otherwise identifies and controls records.

Obtains information from individuals seeking services. Assists with completion of applications or other forms.

Operates switchboard by answering and connecting calls. Provides telephone numbers for other government offices. Answers general questions about County services and organization of government. Pages individuals for calls, or to give phone messages.

Scans and indexes documents for online imaging system.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various @types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE- Completion of a high school, or general equivalency diploma;AND

Any equivalent combination of training and experience which provided the knowledges, skills, and abilities as outlined below.

KNOWLEDGE, SKILLS, AND ABILITIES

Basic knowledge of clerical methods and techniques pertaining to filing, receptionist duties, and similar office procedures.

Basic knowledge of English usage, grammar, spelling, and punctuation as used in routine clerical assignments.

Ability to operate computers, copiers, switchboard, and other office equipment as required by work assignment.

Ability to maintain established filing and other recordkeeping systems.

Ability to establish and maintain effective working relationships with associates, individuals in other offices, and the public.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT

Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, scanner, and paper shredder.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

The noise level in the work environment is usually quiet.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)

DESIGNATION: EXEMPT SERVICE (JUDICIALLY APPOINTED)

PAY GRADE: CN/GR13

UNION STATUS: COURT-APPOINTED NON-PROFESSIONAL

Updated September 2024

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