Best Candidates would have experience with at least one of these: Paralegals, Auto Claims, Collections, long term call center experience specifically with escalations.
Are you looking for your next great career move? At Kelly we believe that work should work for you and we're here to help you take the next step in furthering your career.
Kelly Services in partnership with?Nissan North America?is currently recruiting for an? Arbitration Specialist? to evaluate, manage, and negotiate incoming cases from the Better Business Bureau, regulatory agencies, and consumers in reference to Lemon Law and breach of warranty issues.
This position is a full time, hourly position paying?$27.80/hour ?with growth opportunities available within Nissan after a year in this role.
In office Monday-Thursday 8am-5pm, Remote on Friday
Bonus Opportunity:
You will have the opportunity to earn a quarterly bonus of up to $1,500 if key performance indicators (KPIs) are met.
In this position, you will:
Evaluate?incoming cases from the BBB Auto line, regulatory agencies, attorneys, dealerships and consumers in reference to alleged Lemon Law and Breach of Warranty issues.
Effectively negotiates?settlements and repurchases directly with consumers, dealers, third-party contacts and regional personnel through strong verbal and written communication.
Present?strong and compelling arguments at BBB Auto line arbitration hearings to represent and defend Nissan North America, Inc in lemon law and breach of warranty cases.
Process?voluntary and mandated repurchases/replacements within mandatory time frame requirements of each state to prevent financial penalties.
Review?and resolve?issues following lawful guidelines.
Schedules appointments between dealers, customers, and factory representative regarding issue resolution and arbitration avoidance.
We are looking for someone with good interpersonal, conflict resolution, negotiation, and decision-making skills.
Minimum Qualifications:
Job Knowledge and Skill: ?Basic computer systems knowledge, proven customer interaction skills, strong verbal and written communication skills, and strong organizational skills.
Experience: ?One year directly related experience at a professional level. Experience as an Automotive claims adjuster, case management, or arbitration experience preferred
Education: ?Bachelor's Degree is required for this role no exceptions.
Computer Skills :?Basic knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats.
Benefits Include:
16 paid holidays
10-15 days of paid time off
Enhanced medical benefits
Kelly Perks Discount Program
Weekly pay
If you or anyone you know may be interested in this role, don't wait,?apply to be an arbitration specialist today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
