(USA) Director, Operations

Walmart • Bentonville, AR • 20h ago

Position Summary...

The Director, Walmart+ Store and Associate Enablement will lead efforts to activate stores and associates to drive membership growth, engagement, and retention. This role connects in-store execution with digital experiences, ensuring stores and associates are equipped to drive omni growth by elevating awareness of Walmart+ and empowering associates to serve as membership ambassadors.

You will develop and scale strategies that increase awareness, expand benefit adoption, and strengthen acquisition and in-store engagement.

What you'll do...

Lead the in-store activation strategy to grow Walmart+ awareness, adoption and engagement

Partner with operations to scale programs, improve execution, and drive consistency

Equip associates to be Walmart+ ambassadors through training, tools, and incentives

Partner cross-functionally to develop targeted programs and materials that enable stores to promote Walmart+ Own Walmart+ messaging at major enterprise moments (YBM, Holiday, Associate Week) to drive alignment and execution

Ensure stores have clear, actionable data and insights to execute and drive accountability

Track key metrics, field feedback, and customer insights to identify opportunities, inform roadmaps and continuously improve programs

Oversee associate membership program

Lead and develop a high-performing team

What you'll bring...

Extensive experience in operations and associate enablement, leading large-scale, cross-functional initiatives.

Bias for action with a continuous improvement mindset, using data, feedback, and testing to evolve programs.

Experience building, leading, and developing high-performing teams.

Ability to balance strategic thinking with strong operational execution and attention to detail.

Demonstrated ability to influence cross-functional stakeholders.

Strong communication skills to drive clarity and alignment at all levels.

Adaptability and a commitment to fostering a culture of accountability, integrity, and operational excellence.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations, or related field and 5 years' experience in operations, project management, or related area OR 7 years' experience in operations, project management, or related area. 3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Walmart

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