Pharmacy Customer Service Associate

Walgreens • Vincennes, IN • 7h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1805759BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Flexible hours

Job Function: Retail

Full Store Address: 505 COLLEGE AVE,VINCENNES,IN,47591

Full District Office Address: 505 COLLEGE AVE,VINCENNES,IN,47591-02221-03530-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 03530-VINCENNES IN

Pay Type: Hourly

Start Rate: 16

Max Rate: 18

Similar Jobs

Lead Physical Therapist

American Senior Communities • Washington, IN • 2w ago

Hospital & Medical

Description Lead Physical Therapist Opportunity at Eastgate Manor and Prairie Village Full-time Must have a PT license The Lead Therapist is responsible for assisting the Director of Therapy organizing and administrative...

2w ago

Go to Apply

Medical Social Worker

CommonSpirit Health at Home • Vincennes, IN • 3w ago

Hospital & Medical

Job Summary and Responsibilities Good Samaritan Hospice Indiana - Illinois -Hiring Full-time Medical Social Worker* New Pay Rates - Competitive Benefit Package- Mileage Reimbursement -Tuition Reimbursement *5 Days (8:00...

3w ago

Go to Apply

Agricultural Equipment Operator

FLC • Bruceville, IN • 1d ago

Reference the below state and job order # when inquiring about this position. Originating state and job order # Indiana - 10838281 REQUIREMENTS: Must be at least 18 years of age. Must be available the entire work period...

1d ago

Go to Apply

Regional Sales Representative, AgRev - Municipal and Public Sector - Tri-state (IN, IL, KY)

AGCO Corporation • Vincennes, IN • 2d ago

Sales & Marketing

Regional Sales Representative, AgRev - Municipal and Public Sector - Tri-state (IN, IL, KY) Date: May 7, 2026 Req ID: 103983 Location: Vincennes, IN, USCircleville, OH, USHarrisburg, IL, USLanesville, IN, USMayfield, KY,...

2d ago

Go to Apply

Highway Technician

State of Indiana • Vincennes, IN • 2d ago

IT & Engineering

Highway Technician Date Posted: May 7, 2026 Requisition ID: 477291 Location: Vincennes, IN, US, 47591 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the st...

2d ago

Go to Apply

Life Sales Advisor

Indiana Farm Bureau Insurance • Washington, IN • 3d ago

Sales & Marketing

Description Responsibilities: Acts as a key resource about the company's Life insurance products currently being sold and in-force policies for the Central and South Districts. Communicates and demonstrates the company's...

3d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Princeton, IN • 6d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6d ago

Go to Apply

Legal Assistant

State of Indiana • Washington, IN • 6d ago

Legal & Paralegal

Legal Assistant Date Posted: May 4, 2026 Requisition ID: 476661 Location: Washington, IN, US, 47501 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the stat...

6d ago

Go to Apply

Family Case Manager

State of Indiana • Princeton, IN • 6d ago

Management & Administrative

Family Case Manager Date Posted: May 4, 2026 Requisition ID: 477171 Location: Princeton, IN, US, 47670 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the s...

6d ago

Go to Apply

Yard Truck Driver - Class A - Penske Logistics

Penske • Princeton, IN • 6d ago

Trucking & Construction

Immediate Opportunities: Full-time Class A Yard Drivers Earn $29.00 per hour Overtime after 40 hours Shift differential Local, home daily You will drive: Late model, Penske Truck Leasing trucks Best-in-class specs design...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)