Information Technology Support Specialist

Spring Dell Center, Inc. • La Plata, MD • 1h ago

Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana.

NOT A REMOTE POSITION

Annual Salary: $46,259.20

Status: Full-Time

Shift: Monday - Friday

Location: La Plata, MD

Requirements of Position:

Demonstrate the ability to identify, troubleshoot & resolve problems, make timely decisions

Demonstrate sound time management and dependability

Ability to perform multiple tasks at once and to work independently

Adapt to change; ability to be flexible with duties and hours

Ability to convey a professional attitude that promotes leadership, teamwork, and promotes a healthy work environment

Duties of Position:

Monitor, troubleshoot, and escalate problems accordingly to appropriate resources for all of Spring Dell Centers' various on-premises and cloud-based systems, as well as third-party applications and services

Evaluate and perform all maintenance of hardware, software, and networks for optimal performance and security at all Agency sites'

Learning and understanding Spring Dell Center's operations and systems across all departments to ensure positive workflow

Effective Documentation of IT processes and procedures

Receiving and deploying ordered endpoint items (laptops, RAM, monitors, speakers, webcams, AC adapters, WiFi adapters, etc.) and inventory

Collaborate troubleshooting of all sites' internet & cable TV services and communication with those vendors

Assist in the maintenance and administration of Spring Dells PBX phone database system and communication with the vendors

Responsible for monitoring, maintaining, and troubleshooting Spring Dell's IT hardware

Administration of Microsoft 365 Applications and Admin portal

Configure hardware and software to work on Spring Dell Centers Networks

Responsible for maintaining Spring Dell Centers hardware and software technology to align with industry standards

Communicate effectively with Spring Dell Staff on issues that may cause interruptions to work processes

Collaborate with Staff on computer and technology projects such as technical designing of documents and setting up of office spaces for meetings and webinars

Instruct new hire orientation training modules for IT training

Business Responsibilities

Ensure quality control; look for ways to improve and promote quality

Provide portions of a Quarterly report to the Systems Administrator to submit to the Executive Director

Initiate and implement goal planning as part of the SDC strategic planning process

Assure availability to make presentations to the Board of Directors as requested

Attend conferences, workshops, and computer-related training

Policy and Procedures

Comply with Agency Policies and Procedures.

Support the Agency's Mission, Goals and Values.

Ensure new employees are familiar with the Agency's Computer Operating Policies

General

Maintain Accountability to the Systems Administrator

Acquire and maintain all required certifications, as needed.

Attend all added meetings, training courses, and in-services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed. Travel may also be required.

Exhibit active involvement on a minimum of one outside agency committee

Provide instruction for at least one agency mandated training and/or join one or more agency committees.

Participate in agency functions and fundraisers, encouraging involvement from all staff.

Perform duties and responsibilities as required within the scope of the position.

Qualifications:

High School Diploma or GED

An A+ Certification or equivalent experience

Perform physical activities such as: lifting, pushing and pulling

Clean Driving Record with 2 years driving experience

Demonstrate sound time management and dependability

Excellent communication skills (written and verbal)

Proficient in Microsoft Office Applications

Advanced Computer Skills

Benefits and Perks:

Paid Training

Paid Holidays

Health Insurance

403b Retirement Plan

Tuition Reimbursement

Free $10,000 Life Insurance/Accidental Death and Dismemberment

Direct Deposit

Annual Leave

Sick Leave

Military Leave

Jury Duty Leave

Bereavement Leave

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