Summary This position is located in a National Labor Relations Board field office. Field offices represent the actual operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrative program support functions in furtherance of the Agency's unfair labor practice and representation case work. Responsibilities As a, Program Support Assistant (OA), GS- 0303-8, your typical work assignments may include: Assisting Regional office employees with unfair labor practice and representation case hearing proceedings by organizing evidence and independently preparing and assembling legal documents required in the case. Maintaining case files by establishing and organizing documents, recording and issuing actions and documents, updating all electronic case records and databases (Case Management software), and confirming case statuses with attorneys. Serving as the Regional office expert in use of the Agency's electronic case processing system providing technical support and guidance to various staff members in the system's operational uses, tracking, retrieval and electronic recordkeeping. Independently arranging, preparing, formatting, and finalizing a variety of legal and administrative documents. Requirements Conditions of Employment Qualifications All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The Ideal Candidate for the Program Support Assistant (OA) has experience working with attorneys or in a legal or professional environment providing assistance for the electronic case processing workflow. The Candidate has experience performing a variety of clerical and administrative duties of an office. The candidate demonstrates high-proficiency utilizing office automation systems to compile, track and retrieve data. The ideal candidate has excellent interpersonal skills and the ability to communicate effectively both orally and in writing with internal stakeholders and members of the public. The candidate demonstrates exceptional customer service skills. BASIC REQUIREMENT Typing Proficiency: In addition to meeting the experience requirement, applicants for this position must show possession of the ability to @type 40 words per minute with 3 or less errors. In addition to the BASIC REQUIREMENT, applicants must also meet the following: MINIMUM QUALIFICATIONS To be qualified for this position at the GS-08 level, applicants must have one year of specialized experience equivalent to the GS-07 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) at the GS-08. Specialized experience includes: Experience researching and gathering legal information and documentation from files and records, policies, regulations and statutes, witness interviews, databases, and/or other sources; and Experience utilizing an automated database management system to input, retrieve, monitor and maintain electronic case files, and prepare reports; and Experience performing a broad range of administrative, records management and clerical functions, utilizing operational guides to ensure proper execution of daily tasks; and Preparing responses to inquiries and requests for information. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no substitution of education for experience for this position. Additional Information SUPPLEMENTARY VACANCIES Supplementary vacancies may be filled in addition to the number stated in this announcement. EQUAL EMPLOYMENT OPPORTUNITY / REASONABLE ACCOMMODATION The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race; color; religion; sex; national origin; age; disability; genetic information; pregnancy, childbirth, or a related medical condition. Applicants with disabilities who need reasonable accommodations for any part of the application and hiring process should contact the Agency's Selective Placement Coordinator by email here. NLRB offers a wide array of reasonable accommodations and programs for individuals with disabilities. (Note: for additional information for job seekers with disabilities, please click on the following website here.) PLACEMENT POLICY The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by appointment, reassignment, change to lower grade, or promotion. Management may use any one or any combination of these methods to fill the position. PROBATIONARY/TRIAL PERIOD As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; and The needs and interests of the agency; and Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. ALTERNATE APPLICATION INFORMATION Applicants may contact the Office of Human Resources. The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Employee Assistance Program, and the Childcare Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.
