Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Manager, Digital Sales, works in a complex, cross-matrixed environment to deliver digital sales experiences across the end-to-end xfinity.com digital ecosystem that defines and brings our products to life, while instilling brand love all along the way:
Drive alignment on business needs with the broader "go to market" team (sales, marketing, commercial, brand, PR, platforms, business units etc.) with a focus on ecommerce sales KPIs
Work with UX and implement design thinking methodologies to bring these experiences to life across the entire customer sales journey, aligned to NorthStar frameworks
Present these ideas to business, legal and other partners that allows stakeholders to grasp complex plans at a glance through a highly visible process that will require strong facilitation and collaboration skills, managing shifts in strategy to meet competitive needs broadly
Collaborate, negotiate scope, and document final experience requirements with input from UX, technology teams, business units, division leads, journey teams and offer-enablement leads
Prioritize, define and work with content and development stakeholders to deliver data-driven digital experiences for our customers
Iterative thinking for testing, market trial, performance and optimization opportunities
A firm understanding of the technology and a detail-oriented implementation plan will be your keys to success as you drive projects from strategy/discovery all the way though execution/delivery?
Job Description
Understand the Business: ?Build a firm understanding of the?Xfinity?business and build strong relationships through collaboration and empathy. On any given day you will?interface with?partners in Sales, Marketing, Communications, Customer Experience, Engineering, Design, Project Management, Operations,?Platforms,?among others.??
Understand Technology: ?Learn and understand an array of technical constraints, regulatory?guidelines?and business rules; translate these into experience requirements for engineers and designers. Work with Tech, Content,?Journey?and Strategy teams to understand system functionality across all pillars/domains. Utilize this knowledge to inform decisions and deliver results with as little development as possible. Where development is?required, focus on critical areas where creation of flexible functionality can be?utilized?holistically?across projects through segmentation/content management.??
Define the Need: ?Work with the business units and marketing teams to understand the needs and key value propositions?for in?year/quarter Magic Moments.?
Define the?Sales?Journey: ?Utilize?design thinking to work with partners and deliver a firm briefing of requirements including?what, where, why, and (most critically)?how and?by when.??
Bring the?Sales?Journey to Life: ?Work with the UX and content teams to deliver end-to-end seamless journeys balancing the needs of the customer with the needs of the business and overall capacity constraints, across platforms and all digital sales touchpoints.??
Tell the story: ?Facilitate/drive?stakeholder?alignment, using?provided?consumer research and business metrics, to the?best-in-class?experience outcomes challenging all members of cross-functional teams?to think boldly and creatively. Ensure plan is widely distributed/communicated and that all dependencies are delivered on time to support deliverables;?where dependencies are not available ensure that risks?and limitations?are raised in the correct forums.??
Drive Alignment: ?Ensure all cross functional teams,?inclusive of?the Executive Leadership?Team?are included in the review processes and have their feedback heard/addressed/implemented. Work with Product & Analytics teams (by proxy - digital sales and marketing teams, agent sales teams,?finance?and the BU's) to inform decisions with data and project impacts to the business.??
Deliver: ? Deliver feature level?requirements?to?the Development teams and work with them to flesh?out?delivery.??
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Other duties and responsibilities as assigned
Requirements :
Qualified candidates should have at least 3+ years of experience in product management, product strategy, experience design, or marketing role owning consumer facing digital applications
A strong background or coursework in Design Thinking/Human Computer Interaction methods
Ability to deliver quickly, considering key factors that may impact time to market, and capacity, and working around those hurdles
A track record of executing multiple projects in parallel with competing and changing priorities
Demonstrated ability to understand business strategy and synthesize into experience concepts that are magic moments for customers while also delivering on goal business outcomes
Strong storytelling and communication skills with the ability to articulate a clear vision that balances principled decision making, user empathy and data analysis
Ability to formulate data-driven decisions that lead to results
Enthusiasm for creatively solving problems in a fast-paced environment
Comfort with test and learn approaches
High standards across the board, for yourself & peers as well as for the products you work on
A bold and optimistic energy, focusing on the art of what's possible
Bachelor's Degree or equivalent experience
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Decision Making; Customer Behavior
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Job Family Group: Strategic Planning & Development
