Summary This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, WI. (695 ) a Level 1A Complexity VHA Facility and is organizationally aligned under the Surgical Care Division. Responsibilities The incumbent has full responsibility for the administrative management of the Surgical Care Division which includes 14 specialty and subspecialty areas, including support for outpatient coordination and testing service, referral coordination initiative, Zablocki VA surgical providers who travel to the Milo C. Huempfner Green Bay Health Care Center for specialized clinics, contracts for cardiothoracic supportive services for the operating room, the hospital-wide cancer registry and accredited Cancer Program, and Division offices. These duties also involve coordination with clinical and support services in other Divisions throughout the Zablocki VA Health Care System. DUTIES: Serves as the principal operations director and coordinator for the sections and operations as well as administratively supporting all the clinical programs within the Division of Surgical Care and the Cancer Program. Works with multiple Divisions, administrative offices, and other specialty medical staff members to implement changes, establish new supporting processes, and optimize clinical activities. Manages oversight of high-volume functions that occur within the Surgical Care Division and Cancer Program. Supervises the Surgical Care Division and Cancer Program administrative staff, both directly and indirectly. Works closely with the affiliate department administrative officers at the Medical College of Wisconsin. Responsible for evaluating all expenditures from the service's control points before authorization of purchase and ensuring that the service does not obligate funds before they are made available for this purpose. Develops, drafts, and implements the budget plan to reflect requirements for conducting the normal business activities including supplies, travel, and contracted services. Monitors resource utilization, analyzing how resources are allocated and consumed across various sections. Advises Fiscal Service representatives of discrepancies between utilization rates and projected allocations, ensuring that all sections' needs are effectively prioritized. Approving official for all invoices processed through the Invoice Payment Processing System; diligently monitors all purchases and services rendered, ensuring strict adherence to establish guidelines. Reviews contracts and coordinates with multiple services to verify compliance with contractual specifications thus maintaining high standards for service delivery. Responsible for developing specifications and assisting in the preparation and negotiation of contracts and sharing agreements for specialized medical services that are not offered within the Health Care System. Custodial official for over $5 million of medical and support equipment that is required for patient care. Responsible for the coordination and prioritization of the purchase of additional and replacement equipment supplies and services. Manages all personnel actions within the service including assessing staffing needs and preparing requests justifying these needs; reviews and modifies organizational and functional charts as required. Responsible for the evaluation and implementation of personnel management for the service, including assessing staffing needs and preparing requests justifying these needs. Utilizes data sources, including the National Surgery Office Quarterly Reports as part of the Veterans Affairs Surgical Quality Improvement Program, to evaluate the quality and appropriateness of patient care and to provide required reports correctly, timely, and efficiently per published guidelines. Initiates measures to ensure that appropriate administrative procedures are followed in a timely manner and that Surgical Care Division services are performed with the highest quality and timeliness. Supports the implementation of procedures to ensure that all clinical activity is appropriately documented to accurately demonstrate provider workload and productivity. Investigates reports of patient complaints that are brought to the attention of the Division of Surgical Care office, unusual incidents, or those incidents that might result in unfavorable public relations for the Health Care System. Acts as Surgical Care Division and Cancer Program liaison with other local health care facilities and VA Medical Centers and serves as a representative on various administrative and clinical committees, as well as advising medical staff representatives serving on medical staff committees. Work Schedule: Monday - Friday: 8:00am - 4:30pm Telework: This position may be authorized for Ad Hoc telework. Eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD252470 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-12 Specialized Experience: You must possess at least one (1) full year of specialized experience in or related to the Supervisory Program Specialist position that provided the specific knowledge, skills, and abilities to successfully perform the duties of this position. To be creditable, this specialized experience must have been equivalent to at least the GS-11 grade level in Federal service. . Examples of specialized experience include but are not limited to: Monitored program operations for compliance with policies and regulatory requirements throughout the Surgical care division and cancer program. Knowledge of the medical center's administrative operations, functions, organization, missions, goals, and objectives. Have performed procedures and possess the skills to apply while performing a wide variety of analytical studies and projects related to management improvement, productivity improvement, management controls, and planning. Researched problems and issues, and the application of mature judgment and excellence in problem solving and all its phases. Used acquired skills to plan, organize, and direct individual or team studies for approved project plans. Prepared proposals and cost estimates, coordinated with other involved staff and management personnel. Preferred Experience: At least 2 years of experience providing administrative support to a clinical division, ideally including multi-specialty outpatient clinics and procedural services. At least 2 years of supervisory experience. Experience with supporting accredited programs, such as those overseen by the Commission on Cancer or equivalent regulatory bodies. You will be rated on the following Competencies for this position: Administration and Management Budget Administration Human Resources Management Leadership Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position requires potentially long periods of continued walking, standing, and sitting. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities base on patient needs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
