Video Banker Solution Specialist

Peoples Bank • Holyoke, MA • 3h ago

Video Banker Solution Specialist Regular Full time Holyoke, MA, US
Requisition ID: 2532 Salary Range: \$22.00 To \$23.50 Hourly Welcome to
PeoplesBank! We are the largest mutually chartered bank in Western Mass
and Northern Connecticut, we are proud to lead the way in green values,
sustainable energy financing, and charitable giving. Our commitment to
operating in the best interest of our customers is matched by our
dedication to fostering an inclusive and engaging work environment. We
offer excellent compensation, workplace flexibility, and a competitive
benefits package to our associates. Our award-winning culture has earned
us recognition as the Best Place to Work and Best Local Bank. Join our
team of dedicated and innovative individuals and be a part of our
dynamic, successful organization. Let\'s make a difference together!
Summary: Join our team as a Video Banker Solution Specialist! In this
role you will assist customers and process transactions via video,
through our call center and Interactive Teller Machines. Build rapport,
provide exceptional service, handle basic transactions, and address
inquiries professionally. Flexibility to work weekends and evenings is
required. This role is onsite at our corporate headquarters in Holyoke,
MA. Essential Duties and Responsibilities: Facilitate routine
transactions (e.g., cashing checks, deposits/withdrawals, transfers,
loan payments) via virtual technology. Accept video transaction sessions
and respond to customer requests. Manage incoming calls and online
banking requests, resolving queries as needed. Maintain strong knowledge
of bank products, services, procedures, and fees. Assist customers with
inquiries and escalate issues when necessary. Complete required forms
and perform account maintenance procedures. Handle written
correspondence with customers accurately and timely. Protect privacy and
customer confidentiality. Perform transactions using Video Banking
technology within established limits. Complete yearly compliance
training and adhere to regulations. Act as an intermediary for
departments without customer contact. Follow up with customer inquiries
via letters, brochures, and emails. Direct calls to appropriate bank
departments and associates. Other duties as required. Education and
Experience Required: High School diploma Minimum 1 year of experience
with customer service and handling difficult situations Experience in a
call center and/or banking is highly desired . Skills Required:
Excellent communication skills, including active listening
Detail-oriented and able to assist customers through the ITM process
Ability to analyze and resolve customer inquiries Professional
appearance and behavior, comfortable on camera Flexibility to work
weekends and evenings Strong time management skills and ability to work
independently and as a team Quick learner of evolving technologies to
service customers Computer / Technical Skills: Proficient with MS 365
and various electronic delivery channels Knowledge of internet, mobile
banking, and other technologies Work Environment and Physical Demands:
The working conditions and physical demands described here are
representative of those that must be met by an associate to successfully
perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
associate is regularly required to sit, use hands to sort, write and
keyboard, and to listen and speak. The associate is frequently required
to reach, walk, stoop, crouch. The associate is occasionally required to
stand, lift, bend, drive and travel.

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