Summary This position is located in Department of Veterans Affairs (VA), Network Operations, Infrastructure Engineering (IE), Solution Delivery (SD), Office of Information and Technology (OIT) serving as an Information Technology (IT) Analyst with a full range of duties associated with one or more IT specialty areas required to support: Wide Area Networking (WAN). Responsibilities OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Supports, implements, and recommends improvement to regional policies and procedures. Utilizes experience, discretion, judgment and knowledge in the planning, execution, operation and maintenance of IT systems and infrastructure. Participates as a team or project leader with others in a virtual environment accountable to the division chief. Creates and maintains documentation on IT systems and infrastructure to include configuration standards, as built diagrams and historical and trending information. Undertakes IE and infrastructure-level assignments of a special or critical nature; evaluates the impact of changes in business needs, evaluates feasibility, identifies solutions, and presents recommendations to senior management. Performs troubleshooting, maintenance, and other configuration changes in accordance with approved change orders in the WAN environment. Plans for and implement WAN monitoring and security tools in the accomplishment of the goals of standardization, accountability, and risk mitigation. Assist the division chief in the development and implementation of technology refresh projects, establishment of configuration standards, and execution of project timelines and coordination. Knowledge of computer networking concepts and protocols, and network security methodologies. Skill in securing network communications. Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute). Install and maintain network infrastructure device operating system software (e.g., IOS, firmware). Perform troubleshooting, maintenance and other configuration changes in accordance with approved change orders in the WAN environment. Conduct routine assessments utilizing various monitoring tools to ensure proper WAN operation, efficiency, and security. Plan for and implement new technologies at the direction of the division chief to augment and enhance WAN operation in support of critical applications and business processes. Respond to after-hours pages, alerts and phone calls indicating network performance outside established thresholds, and work to rectify the situation until complete or positive handoff has occurred with other technicians as appropriate. Work Schedule: Monday - Friday 8:00 am - 4:30 pm; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy. Telework: ADHOC telework may be authorized at management discretion. Travel Required: Up to 25% travel may be required, as needed, for this position. Virtual: This is not a virtual position. Position Description/PD#: IT Specialist (Network)/PD10080A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is sedentary with some physical effort being required. Typically, the employee sits comfortably to to the work, but may involve intermediate periods of walking, bending, stooping, reaching, pulling, lifting, carrying, moving (up to 50 pounds) computer components and supplies. Work is subject to call back outside tour of duty. Working Conditions: The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated. Some work will be performed in a computer room environment where temperatures are below the office settings. Designated Drug Testing Position: Not applicable. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. This is not a remote position. OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. Only resumes up to TWO total pages will be accepted. Applicants with resumes exceeding the two page limit will be removed from consideration. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which you will be evaluated for continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: 1) Your performance and conduct; 2) The needs and interests of the agency; 3) Whether your continued employment would advance organizational goals of the agency or the Government; and 4) Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/13/2026. Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on your experience as described below: Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience, demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience providing technical guidance and oversight to IT personnel designing, building, and supporting data center networks which contain infrastructure such as switches, routers, and firewalls, as well as LAN and WAN optimization technologies. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Education There is no substitution of education for experience at the grade level of this announcement. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. This job opportunity announcement may be used to fill additional vacancies. If selected you will be required to report to one of the following locations: Long Beach, CA Los Angeles, CA Anaheim. CA Aurora, CA Denver. CO Washington DC Orlando, FL St. Petersburg, FL Tampa, FL Atlanta, GA Hines, IL Detroit, MI Minneapolis, MN St. Louis, MO Eatontown, NJ Albany, NY Cleveland, OH Philadelphia, PA Pittsburgh, PA Nashville, TN Davidson, TN Murfreesboro, TN Austin, TX Houston, TX San Antonio, TX Arlington, TX Salt Lake City, UT Shepherdstown, WV If space is not immediately available a temporary exception to telework may be granted. If/when workspace is identified, the employee is expected to report to their assigned duty location.
