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Customer Service Representative

System One • Lakewood, NJ • 14h ago

Job Title: Customer Service Representative

Location: Lakewood, NJ

Type: Contract To Hire

Compensation: $25.00 - $27.00

Contractor Work Model: Onsite - Hybrid

Hours: 9 am to 5 pm / Monday - Friday

Responsibilities

Handle inbound calls from COBRA members, employers, HR contacts, and brokers with a strong focus on clear and patient phone support

Assist callers with COBRA notices, elections, payments, coverage questions, portal access, and general account information

Respond to incoming email inquiries accurately and in a timely manner

Perform accurate data entry for COBRA enrollments, terminations, changes, payments, and related updates

Carefully review entries against source documents to avoid errors and unnecessary rework

Document calls, updates, and actions taken in the system with clear and complete notes

Support open enrollment by helping with increased call volume and walking employees through their COBRA options

Provide basic phone or screen-share portal demos for new HR contacts, new clients, and employees, including how to access the portal, review COBRA information, read notices, complete elections, and make payments

Work closely with the COBRA team to resolve issues and keep members informed

Assist with other COBRA department tasks and projects as needed

Requirements

Strong phone skills and a professional, calm manner with callers

Prior customer service or call center experience required

COBRA, benefits, insurance, or medical office experience is a plus

Strong data entry skills with a high level of accuracy and attention to detail

Comfortable working in multiple computer systems and screens at the same time

Able to manage heavy call volume during open enrollment and other busy periods

Comfortable leading short phone or screen-share portal demos for HR contacts, new clients, and employees

Reliable, organized, and able to follow detailed procedures consistently

Strong attendance and punctuality

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

M1

Ref: #563-Joule Staffing - Toms River

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

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