Unemployment Compensation Tax Agent (Multiple Vacancies) - Collections Support Unit
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Unemployment Compensation Tax Agent (Multiple Vacancies) - Collections Support Unit
Salary
$59,345.00 - $90,211.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2026-49023-06720
Department
Department of Labor & Industry
Division
LI OUCTS ACD CLCTNS UNT
Opening Date
05/08/2026
Closing Date
5/22/2026 11:59 PM Eastern
Job Code
06720
Position Number
Multiple positions may be filled from this posting.
Union
AFSCME
Bargaining Unit
A4
Pay Group
ST07
Bureau / Division Code
00122475
Worksite Address
651 Boas Street, 9th Floor
City
Harrisburg, Pennsylvania
Zip Code
17121
Contact Name
Meshal Ghori
Contact Email
mghori@pa.gov
Bureau / Division
Office of Unemployment Compensation Tax Services, Field Accounting Services Division, Collections Support Unit
Description
Benefits
Questions
THE POSITION
Are you looking for a flexible and rewarding career in tax compliance, collection, and investigation? Do you like communicating with people and variation in work assignments? If so, look no further than this Unemployment Compensation Tax Agent position with the Department of Labor & Industry, Office of Unemployment Compensation Tax Services, Field Accounting Services Division, Collections Support Unit.
We are looking for independent and highly motivated individuals to help a wide range of employers and businesses comply with PA Unemployment Compensation (UC) law. As part of our team, you will assist employers with meeting important legal requirements while supporting the financial stability of our state's UC system. Bring your problem-solving skills and take pride in work that truly matters!
DESCRIPTION OF WORK
As a UC Tax Agent with our Collections Support Unit, you will assist in the collection of taxes, interest, penalty, and amounts due from delinquent employers. Each case is unique and offers an abundance of new learning opportunities. This role also offers daily variety as it combines traveling, teleworking, and working on-site with courts and businesses throughout Pennsylvania. Your duties in this role will include the following:
Delinquent Collections:Initiate collection actions with employers; communicate effectively by phone, mail, email, and in person meetings and discussions; and secure payment or recommend necessary collection actions
Employer Guidance:Explain taxpayer obligations and provide or be able to obtain a prompt, accurate answer to any question involving Pennsylvania UC Law
Instigative Work:Examine employers' records to determine their financial status, identify discrepancies, and support enforcement and compliance decisions
Legal Preparations:Recommend the filing of an assessment, lien, injunction, or other prosecution when necessary; prepare plans, estimations, and other legal documents to ensure collection
Bankruptcy Actions:Communicate with attorneys, trustees, or other representatives of the employer and monitor the activity of each bankruptcy via court systems
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00039267) .
Work Schedule and Additional Information:
Full-time employment
Work hours are generally 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. May vary based on operational needs. Alternate Work Schedule (AWS) is available for eligible staff.
Travel throughout Pennsylvania is required periodically. Travel expenses will be paid.
Telework: You may have the opportunity to work from home (telework) part-time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: The starting salary is non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
A bachelor's degree which includes or is supplemented by 18 college credits in finance and accounting, of which at least 6 college credits are in accounting;or
An equivalent combination of experience and training which includes 18 college credits in finance and accounting, of which at least 6 college credits are in accounting.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
This particular position also requires possession of a current driver's license which is not under suspension.
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
Legal Requirements:
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Additional Requirement -Do you possess a current driver's license which is not under suspension?
Yes
No
02
If you answered yes, please provide your driver's license number and expiration date. If you answered no, @type N/A in the text box below.
03
Have you successfully completed, or are you within three months of completing, a conferred bachelor's degree, which includes or is supplemented by 18 college credits in finance and accounting, of which at least 6 college credits are in accounting? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
04
If you are within three months of completing a conferred bachelor's degree which includes or is supplemented by 18 college credits in finance and accounting, of which at least 6 college credits are in accounting, on what date do you expect to graduate? If this does not apply to you, please @type N/A in the text box.
05
How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Conferred Bachelor's or higher
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
06
How many years of paraprofessional/technical level experience do you possess?
4 years or more
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
07
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.]
08
Are you currently licensed as a Certified Public Accountant (CPA)?
Yes
No
09
If you answered yes to the above question, please provide your CPA license number. If you answered no to the above question, @type N/A in the text box below.
10
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
11
WORK BEHAVIOR 1 - AUDITS
Conducts on- and off-site compliance audits of records to ensure businesses are following proper reporting procedures. Cites deficiencies and makes recommendations for corrective action as necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have professional experience conducting compliance audits. I was responsible for citing deficiencies and making recommendations for corrective action to be taken.
B. I have professional experience conducting compliance audits. I was responsible for citing deficiencies, but someone else was responsible for making recommendations for corrective action to be taken.
C. I have successfully completed college-level coursework related to auditing or investigations.
D. I have no experience or coursework related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to conducting audits.
Your level of responsibility.
13
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
14
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE
Communicates verbally and in writing with employers, business organizations, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions and providing technical advice as necessary.
B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions, but referred technical questions to someone else to provide information.
C. I have successfully completed college-level coursework related to communications, public speaking, psychology, or public relations.
D. I have no experience or coursework related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information.
Your level of responsibility.
16
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
17
WORK BEHAVIOR 3 - RESEARCH
Searches courthouse records and other legal sources to determine assets and ownership, and a bona fide business existence. Conducts research in preparation to educate businesses of appeal rights and the procedures for filing appeals. Conducts research to aid in advising businesses of legal actions that may be pursued such as filing of liens, attachment executions of assets, injunctions, subpoenas, or prosecution through the judicial system. Compiles information to provide testimony at judicial proceedings.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience searching multiple records and legal sources to obtain and/or verify information. I was responsible for compiling all available information from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to business law, research methods, or data analysis.
D. I have no experience or coursework related to this work behavior.
18
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to conducting research.
Your level of responsibility.
19
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
20
WORK BEHAVIOR 4 - CALCULATIONS
Establishes, recommends, and approves payment plans for delinquent contributions, interest, and penalty. Recommends offers in compromise, write-offs, injunctions, and attachment executions for approval. Determines if improperly reported or disputed amounts are taxable, determines additional contributions, interest, or penalties to be collected, or if a credit or refund is warranted and makes adjustments accordingly.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I was responsible for determining if figures were reported properly and if monies needed to be collected or refunded. I established, approved, and implemented payment plans.
B. I was responsible for determining if figures were reported properly and if monies needed to be collected or refunded. Someone else established, approved, and implemented payment plans.
C. I have successfully completed college-level coursework related to economics, business mathematics, or tax accounting.
D. I have no experience or coursework related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience determining if figures were reported properly and if monies needed to be collected or refunded.
Your level of responsibility.
22
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
23
WORK BEHAVIOR 5 - WRITTEN COMMUNICATION
Prepares written, technical, or narrative documents specific to auditing or collection activities. Authors narrative and analytical reports that convey the findings of investigations that include recommendations for corrective action. Prepares correspondence to request information from or deliver information to employers, businesses, citizens, or organizations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing written, technical, narrative, or analytical documents that convey findings. I was responsible for the final written report that made recommendations to ensure adherence to standards, laws, regulations, requirements, goals, objectives, and priorities.
B. I have experience preparing written, technical, narrative, or analytical documents that convey findings. Someone else was responsible for the final written report that made recommendations to ensure adherence to standards, laws, regulations, requirements, goals, objectives, and priorities.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have no experience or coursework related to this work behavior.
24
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience preparing written, technical, narrative, or analytical documents that convey findings.
Your level of responsibility.
25
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
