Job Title: AOG Sales Support Manager
Job Description
The AOG Sales Support Manager is responsible for overseeing the Customer Service Representative Team for Aircraft On Ground (AOG) and ensuring timely, accurate order processing and responses. This role involves managing and tracking approved customer RFQs, orders, and billing, while working closely with the Supply Chain team and Program Management to address and resolve any order issues.
Responsibilities
Ensure the team processes internal and external customer purchase orders and requests promptly.
Review customer orders for accuracy, whether received via EDI, web portal, or email.
Proactively identify and address issues with orders to maintain accuracy and customer satisfaction.
Understand all aspects of the Order Management process.
Provide training and guidance to Order Processors, assisting co-workers with order issues.
Evaluate, refine, and document current processes and procedures.
Partner with Sales, Operations, Quality, and Finance to streamline processes impacting Order Management.
Maintain and update the company's order processing manual, ensuring clarity and alignment with standards.
Ensure order accuracy by reviewing daily order decks.
Monitor Order Processing productivity and SOM activity.
Ensure team can effectively resolve customer issues and concerns.
Analyze and evaluate complex customer issues to determine appropriate resolutions.
Develop and maintain excellent rapport with both internal and external customers.
Manage customer's backlog orders and billing processes.
Ensure continuous training and up-to-date knowledge of M3 products and order processes.
Track and ensure successful billing and invoicing to customers.
Collaborate with Program Management and the Contracts team to reduce errors and inefficiencies.
Oversee team operations, including work assignments, personnel decisions, and schedule coordination.
Audit and implement any new tools or platforms.
Create and monitor KPIs for the team.
Work extended hours at month-end and quarter-end as required, possibly including weekends.
Essential Skills
7+ years of experience in order management, customer service, or sales support in a manufacturing setting.
2+ years of people leadership experience.
3+ years working in AOG (Aircraft on Ground).
Experience with ERP/MRP systems.
Mid-level to advanced proficiency in Excel, including VLOOKUP and pivot tables.
Basic knowledge of PowerPoint.
Strong leadership abilities and effective communication skills.
ITAR compliance.
Additional Skills & Qualifications
Bachelor's degree preferred, though experience may substitute for education.
Proficiency in customer service management.
Ability to motivate and engage a team in high-pressure situations.
Proactive, team-oriented, and collaborative.
Work Environment
This is a 100% onsite position in an ITAR-regulated manufacturing environment. The site focuses on aircraft interiors and operates 24/7, requiring flexibility in shift coverage, including potential third shift or weekend duties. Compensation includes a day off the following week for extra shifts. The department is part of a global aerospace and defense manufacturer and offers a collaborative, hands-on environment with growth potential. Standard working hours with some flexibility in start times are available from Monday to Friday. The manager will oversee a team of six, reporting directly to the General Manager.
Note -relocation bonus of 25K administered on the first pay period offered for anyone 50 + miles from site
Job Type & Location
This is a Permanent position based out of Garden Grove, CA.
Pay and Benefits
The pay range for this position is $100000.00 - $112000.00/yr.
Comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services 10 % annual bonus
Workplace Type
This is a fully onsite position in Garden Grove,CA.
Application Deadline
This position is anticipated to close on May 15, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
