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Summary
Responsible for overseeing the Food Distribution Center (FDC) operations. Supervisor must have the ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
Essential Functions
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
Support the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
Supervise all hourly staff and Seasonal Supervisory staff, provide work direction, performance reviews, and coaching to team
Ensure company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
Completion of administrative responsibilities for the department to include review of team member schedules, daily operational work plans, cleanliness and sanitation checklists
Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
Responsible for supervising employees' workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
Acts as Environmental Health & Safety Team representative for the employees.
Uphold projected labor budget. Adjust operations as necessary to budget, including weekly work schedules.
Maintain a clean, safe and professional work environment.
Ensure proper training of new hires is upheld to the content of the training materials.
Ensure the workforce is trained and proficient at assigned tasks.
Provide oversight of Production Kitchen (PK) and Production Bakery (PB) as a management representative as needed
Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
Performs other duties as assigned
Qualifications
Qualifications/Requirements
High School diploma or GED required
Minimum 2 years management & logistics/warehousing experience with multiple large high-volume food service operations and managing a team of 10+ employees.
Must be available to work on weekends, holidays and nights in varying weather conditions. Please note that this role is third shift.
Desired Characteristics
Associate or Bachelor's degree (or equivalent) in logistics or business administration preferred.
Culinary knowledge & formal training preferred
Must be able to express ideas clearly and logically that are fact based.
Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to internal (TMs) and external customers' (guests) concerns and issues while keeping company business models in mind
Must have excellent written and verbal skills to effectively communicate with all levels of the organization
Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
Strong customer service, interpersonal and organizational skills
Able to provide creative solutions to guest situations
Ability to work in a high paced, repetitive teamwork environment
Theme park experience preferred
Experience managing in a union environment
Strong interpersonal and analytical skills
Quick thinker with the ability to make sound decisions
Able to manage effectively under deadlines
Previous experience with creating and managing budgets.
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 -$36.00
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
