Assistant Executive Housekeeper

Hyatt • Nashville, TN • 46min ago

Description:

The Assistant Director of Housekeeping will be an integral part of the Dream Nashville opening team. Ensure that thecleanlinessstandardsoftheguestrooms,meeting areas,publicareas,and back-of-the-housearemetthroughtheoptimaltraining,staffing,andsupervisionoflabor,efficientmanagementofoperatingsupplies,andproactivemonitoringof guest servicescoresandcomments.

· Ensurescompliancewithall housekeepingpolicies,standardsandprocedures.

· Understands the importance of department's operation on the overall property financial goals and educatesstaffondetailsas appropriate.

· Reviewsstaffinglevelsto ensure theguest service,operationalneedsandfinancialobjectivesaremet.

· Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare workassignments.

· Inventoriesstocktoensureadequate supplies.

· Supervisesaneffectiveinspectionprogram forallguestroomsandpublicspace.

· Understands the impact of department's operations on the overall property financial goals and objectives andmanagestoachieveorexceed budgeted goals.

· Ensuresallemployeeshavepropersupplies,equipmentanduniforms.

· Communicatesareasthatneedattentionto staffandfollowsuptoensureunderstanding.

· Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies,standardsandprocedures.

· Participates in departmental meetings and continually communicates a clear and consistent message regardingthedepartmental goals toproducedesired results.

· EstablishandmaintainstrongworkingrelationshipwithFrontOfficeManagementtomaximizeguestexperience

· Uses all available on the job training tools to train new room attendants and provide follow-up training asnecessary.

· Establishes and maintains open, collaborative relationships with employees and ensures employees do the samewith them.

· Scheduleemployeestobusinessdemandsandfortracksemployeetimeandattendance.

· Ensuresemployeesunderstandexpectationsandparameters.

· Ensures property policies are administered fairly and consistently, disciplinary procedures and documentationare completedaccordingtopolicy.

· Observesservicebehaviorsofemployeesandprovidesfeedbacktoindividuals.

· Ensuresemployeerecognitionistakingplaceonallshifts.

· Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identifyandaddressemployeeproblemsorconcerns.

· Participatesinemployeeprogressivedisciplineprocedures.

· Reviewemployeesatsifactionresults.

· Participatesininterviewingandhiringofteammemberswiththeappropriateskills.

Ensuring Exceptional Customer Service

· Setsapositiveexampleforguestrelations.

· Participatesinthedevelopmentandimplementationofcorrectiveactionplanstoimproveguestsatisfaction.

· Empowersemployeestoprovideexcellentcustomerservice.

· Emphasizesguest satisfactionduringalldepartmentalmeetings andfocusesoncontinuous improvement.

· Respondstoandhandlesguestproblemsandcomplaints.

· Strivestoimproveserviceperformance.

· All othertasks anddutiesas assigned

Qualifications:

A true desire to satisfy the needs of others in a fast-paced environment.

Refined verbal and written communication skills.

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.

2-3 years of progressive hotel Rooms Management experience

Service oriented style with professional presentations skills

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-TN-Nashville

Organization: Dream Nashville

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: NAS002816

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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