Summary This position serves as a Management and Program Analyst (Project Manager) and is responsible for leading cross-functional projects that drive strategic outcomes and operational improvements across the healthcare organization. The incumbent applies advanced skills in project management, Lean Six Sigma, data analysis, stakeholder engagement, and performance evaluation to deliver mission-aligned results. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Duties include, but are not limited to, the following: Plan, organize, and track cross-functional projects by monitoring timelines, identifying risks, coordinating contributors, and updating project plans. Analyze operations qualitatively and quantitatively to identify issues, gather data, and prepare findings or recommendations for program decisions. Drive process improvement initiatives using tools such as Lean, Six Sigma, workflow mapping, SIPOC (Suppliers, Inputs, Process, Outputs, and Customers), and root-cause analysis. Collect data, conduct preliminary analyses, and create reports or dashboards to communicate performance, project status, or operational metrics to managers and stakeholders. Join meetings, document requirements, prepare summaries, work with staff across units, and deliver project updates to ensure alignment. Facilitate project readiness, implement outcomes evaluation, review documentation, and develop recommendations to improve project execution or program performance. Develop project documentation, provide status updates, create briefing materials, and write reports for project leaders, management, or interdisciplinary teams. Apply structured project management principles and tools to lead or coordinate cross-functional projects through all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closeout. Lead or support projects in hospitals, health systems, or large outpatient networks, with a focus on clinical workflows, operations, or patient-facing services. Coordinate initiatives across multiple campuses, clinics, or service lines to align stakeholders, resources, and timelines. Participate in or lead projects involving new clinical or administrative platforms, workflow redesign, system integration, or go-live readiness. Develop dashboards, performance metrics, or decision-support reports using Power Bl, Tableau, or similar tools. Apply Lean, Six Sigma, or similar methods to identify inefficiencies, map workflows, and support continuous improvement. Facilitate meetings, gather requirements, and manage expectations among diverse stakeholders, including clinical and administrative staff. Assist with communication planning, end-user training coordination, readiness assessments, and adoption monitoring during new process or system implementations. Perform other duties as assigned. Work Schedule: Monday through Friday, 8:00am to 4:30 Recruitment & Relocation Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Telework: This position may be authorized for AD HOC telework. Telework eligibility will be discussed during the interview process. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: Primarily sedentary work in an office. Occasional travel and extended hours may be required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications SPECIALIZED EXPERIENCE REQUIREMENT: One full year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience is that which has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Qualifying experience is experience as a Management or Program Analyst using recognized project management methods or tools, such as project schedules, risk registers, charters, or status dashboards; coordinating or leading activities that involve multiple stakeholders or functional areas; managing timelines, deliverables, risks, and mitigation efforts; producing project documentation, including plans, meeting summaries, reports, or performance metrics; in addition to, leading or supporting projects in hospitals, health systems, or large outpatient networks, with a focus on clinical workflows, operations, or patient-facing services; and applying Lean, Six Sigma, or similar methods to identify inefficiencies, map workflows, and support continuous health systems improvements. This experience must be reflected in your resume. Applicants who do not clearly demonstrate this experience in their resumes may be deemed ineligible. AND Selective Placement Factor (SPF): In addition to the experience above, this position includes a Selective Placement Factor (skills, knowledge, ability or other worker characteristics basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be clearly reflected in your resume. The Selective Placement Factor for this position is: Have you completed a structured project management training or hold credentials such as PMP (Project Management Professional), CAPM (Certified Associate in Project Management), PRINCE2 (Projects IN Controlled Environments), Agile/Scrum, or equivalent? Applicants who do not clearly identify the training completed and/or the credentials held in their resumes will be deemed ineligible. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience Education There is no educational substitution at this grade level. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
