Summary The position serves as a Supervisory Facility Ambassador for the Atlanta VA Health Care System in the Experience Department. The employee will serve as the supervisor for a robust team of Information Receptionists and Compensated Work Therapy patients. The supervisor serves as the ambassador program coordinator and is administratively responsible for and has oversight of all Information Receptionists and Compensated Work Therapy patients assigned to the Ambassador Program. Responsibilities Major duties include but are not limited to: Plans work to be accomplished by subordinates, and prepares schedules for completion of work Assigns work to subordinates based on priorities, selectively considering the difficulty and requirements of assignments and the capabilities of employees Provides advice, counsel, or instruction to employees regarding work and administrative matters Identifies developmental, training, and education needs of the workforce, and providing or arranging for needed development and training Serves as the program coordinator and is administratively responsible and has oversight of the Ambassador Services Program Responsible for planning and organizing the program, coordinating with the staff and management personnel, and conducting all phases of the program requirements Uses sound judgement in the interpretation of trends and patterns, the application of guidelines, and the recommendation of program enhancements Responsible for all technical determinations arising from work with little technical advice or assistance Responsible for developing policies and procedures for program operations and preparing reports and recommendations for the facility Performs other duties as assigned Work Schedule: Monday - Friday, 7:30am - 4:00pm. Work Schedule is subject to change based on agency needs. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Information Recept/PD114860 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/12/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a 06 position you must have served 52 weeks at the 05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade 06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ensures proper employee training and onboarding, personnel matters, performance evaluations, approving leave and certifying time, and managing service's equipment and inventory listing; Possession of advanced practice skills and judgement, and a strong background in the evaluation and coordination of care pertaining to patient hospitality services; Administers information and analytical systems to evaluate, coordinate, and enhance the quality of services provided to Veterans, visitors and employees requiring assistance with accessing health care received at the Health Care System and satellite clinics. Preferred Experience: 2 years as Information Receptionist/Ambassador You will be rated on the following Competencies for this position: Administration and Management: Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Conflict Management: Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact. Decision Making: Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions or solve a problem. Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position requires significant amount of physical activity, primarily walking throughout the facility the majority of the day. Candidates must be physically able to ambulate or traverse throughout the facility. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
