Complex Automobile Casualty Adjuster

Oncor Electric Delivery Co. LLC • Dallas, TX • 7h ago

Description

Salary Range: $100,999-$134,665

Relocation: No

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 144,000 miles of transmission and distribution lines in Texas.

Position Summary

As the Complex Automobile Casualty Adjuster at Oncor, you're responsible for investigating, negotiating and resolving automobile liability claims, including complex automobile liability, high-exposure bodily injury and disputed liability claims. You'll oversee the responsibility of determining liability based on the facts obtained during the investigation.

Key Responsibilities :

Manage a caseload of automobile liability claims, including high severity property damage, bodily injury and multi-party losses.

Initiates and conducts thorough investigations to include taking recorded statements, ordering police reports, speaking with witnesses and canvassing the area for surveillance footage.

Negotiate and render fair and equitable settlement or denial of large, complex and sensitive claims. and attend mediations/trials if warranted.

Maintain proper documentation and gathering of evidence as well as proper preservation techniques for claims.

Responds to calls for emergency claims assistance and investigation on a 24X7 basis.

Skills :

Excellent listener, communicator and time manager to ensure complex claims are resolved in a timely manner.

Knowledgeable in all areas of liability claims processing, handling and settlement and have a good understating of the collection of claims handling and processing.

Knowledge with computer skills and Microsoft office products.

Education & Experience :

High School diploma, GED, or equivalent and 10+ years of relevant experience required.

Applicants must possess 7+ years, within the overall 10+ years of relevant experience listed, handling general liability and bodily injury claims of medium to high level of complexity/severity.

Must possess or be able to obtain a Texas Dept. of Insurance Adjuster's License.

Applicants with prior experience in handling high-severity or catastrophic injury claims are encouraged to apply.

Measure of Success :

Initiates and performs investigations to provide timely, accurate and fair resolution of large, complex and sensitive claims to limit financial and regulatory exposure to Oncor.

Ensure safe storage and retrieval of evidence for legal defense of Oncor.

Demonstrated ability to provide leadership and training to Claims co-workers and others as required.

Demonstrated ability to work across Company lines with diverse work groups to resolve claims.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as:

Annual incentive program.

Competitive health and welfare benefits (medical, dental, vision, life insurance).

Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.

401k with dollar-for-dollar company match up to 6%.

401k match with student debt program.

Cash balance pension plan.

Adoption Assistance.

Mental health resources.

Employee resource groups.

Tuition reimbursement.

Competitive vacation, 10 company holidays and 2 personal holidays.

Paid parental leave.

Salary continuation for up to 6 months for approved employee illness or injury.

Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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