Child Support Case Manager

Knox County Job and Family Services • Mount Vernon, OH • 23h ago

Knox County Job and Family Services

OBJECTIVES:

Provides effective service to the public by implementing federal and state child support regulations and agency procedures to establish, collect, and enforce court-ordered support. Reports directly to the Child Support Supervisor.

ESSENTIAL JOB FUNCTIONS:

Performs investigations to obtain information about case participants needed to enforce the case.

Reviews court orders for pertinent fiscal information & SETS order entry and takes appropriate action.

Enforces child support obligations by utilizing several applicable tools including, but not limited to, letters, withholding orders, license suspension, liens, seizing of bank accounts, civil/criminal court actions, attaching tax refunds and lump sums, and passport denial.

Accepts and processes IV-A/IV-D/IV-E applications, interstate transmittals, and court orders to determine appropriate action on cases. Including, but not limited to, establishment of paternity, location of absent parent, establishment of child/medical support orders, modifications and enforcement of existing support orders.

Monitors and processes data in accordance with local, state, and federal policy in the Support Enforcement Tracking System (SETS). This includes data entry, alerts, monthly reports, etc.

Maintains accurate financial records for each obligor in the assigned caseload.

Communicates professionally and effectively with clients, attorneys, employers, community partners and co-workers to respond to inquiries and provide needed information/education.

Pursues appropriate legal actions for establishment and enforcement, including, but not limited to, requests for legal action, calculations of court orders to verify account balances, verification of service of process, preparation of case summary, court testimony, review of resulting court order, completion of necessary follow-up, etc. Assists with office coverage in the absence of other staff.

Communicates with immediate supervisor for needed assistance, overtime, direction, questions, etc.

Demonstrates regular and predictable attendance.

Attends various training sessions, video conferences and workshops.

Hold as confidential, all aspects of the job.

Performs typing, word processing and related computer operations.

Completes Administrative Reviews. Mails recommendation to individuals and monitors time frames for objection periods.

Schedules genetic testing for individuals, completes genetic testing processing for laboratory, and monitors for time frames of completion for paternity establishment.

Provides coverage for the clerical specialist when needed and may also serve as additional support for the child support attorney, program administrator/hearing officer, and child support supervisor.

Provides coverage for reception duties as needed.

Draft, proof, and @type correspondence such as meeting minutes, memorandums, reports, confidential personnel documents, and general correspondence to customers, ODJFS, and/or the general public.

Deliver and pick up filings at Knox County Domestic Relations and Juvenile Court as needed.

Establish and manage recoupment accounts

Perform case related financial functions and transactions.

Assigned upfront administrative modifications, which includes working a monthly mandatory modification report and collecting appropriate paperwork including income information, employer verification, health insurance information, daycare costs, etc.

Similar Jobs

Administrative Assistant

United Way of Licking County • Newark, OH • 4h ago

Management & Administrative

ADMINISTRATIVE ASSISTANT The United Way of Licking County seeks a detail-oriented individual to provide administrative support to the Executive Director and participate in community engagement and events. The ideal candi...

4h ago

Go to Apply

Administrative Assistant I

DHL Group • Marengo, OH • 1d ago

Management & Administrative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Newark, OH • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Help Desk Technician

Licking County • Newark, OH • 6d ago

Management & Administrative

[Date Opened:]{.underline} May 1, 2026 [Date Closed:]{.underline} UNTIL FILLED [Position:]{.underline} Helpdesk Technician [Agency:]{.underline} Information Technology Services [ ]{palatino="" lino@type",="" palatino,=""...

6d ago

Go to Apply

Administrative Assistant

Aston Carter • Johnstown, OH • 1w ago

Management & Administrative

We are seeking a reliable and detail-oriented Administrative Assistant to support daily operations at a busy construction site office. This role is essential to keeping administrative processes running smoothly, includin...

1w ago

Go to Apply

Residential Manager- Centerburg, Oh 43050

RES-CARE OHIO, INC. • Centerburg, OH • 1w ago

Management & Administrative

Requisition: 2026-187513 Residential Manager- Centerburg, Oh 43050 Job Locations US-OH-CENTERBURG ID 2026-187513 Line of Business ResCare Community Living Position Type Full-Time Pay Min USD $21.10/Hr. Pay Max USD $21.50...

1w ago

Go to Apply

Customer Service Representative Part Time

Allen Agency • Newark, OH • 1w ago

Management & Administrative

Timothy D. Allen Agency LLC is looking for two professionals to manage an insurance agency. Roles: Answer phones, handle customer service requests such as, taking a payment, making changes to policies, and answering ques...

1w ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Sunbury, OH • 2w ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

2w ago

Go to Apply

Customer Service Representative

U-Haul • Newark, OH • 2w ago

Management & Administrative

Location: 1801 N 21st St, Newark, Ohio 43055 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representa...

2w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Mount Vernon, OH • 2w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)