Information Technology Specialist

John F. Kennedy Space Center • Kennedy Space Center, FL • 20h ago

Summary As an Information Technology Specialist in the Network & Telecom Services (NaTS) Branch, you will oversee mission IT services at Kennedy Space Center, including data and voice support for critical customers. You will maintain 24x7 situational awareness, escalate service issues, integrate KSC Mission Operations with NaTS, and lead NASA Integration Operations Center (NIOC) implementation. You will also ensure reliable round-the-clock operations, including evenings or weekends as needed. Responsibilities Oversee daily operations of in-scope services at Kennedy Space Center (KSC). Maintain effective communications with NaTS leadership, customers and center Chief Information Officer (CCIO) staff to ensure situational awareness of the status of NaTS services 24x7. Lead the integration of KSC Mission Operations with other NaTS Operations functions including NASA Integrated Operations Center (NIOC) and NASA Communications (NASCOM) Operations. Coordinate NaTS support at KSC during launch operations ensuring awareness of issues and coordinating resolution across all supporting organizations. Mature the NaTS operations capability at KSC, leveraging best practices and operational discipline to ensure highly reliable services to customers. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Leading the design or delivery of technology services in an enterprise environment; Coordinating resolution of issues with important technology services in support of highly visible customers and requirements; Coordinating effectively with senior leaders, customers and other stakeholders to ensure situation awareness of operational services. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you are a current federal employee, you must meet applicable time-in-grade requirements to be considered eligible for this position. To be eligible, you must have completed a minimum of 52 weeks in a position no more than 1 grade lower than the advertised position. (Please submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible.) Note: Time-in-grade requirements also apply to applicants who have held a non-temporary, competitive service GS position in the past year. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Be well qualified for this position to receive consideration. Candidates rated in the 'Best Qualified' category are considered well-qualified. Please see 'How You Will Be Evaluated' for more information. - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Qualified NASA term employees who have term conversion eligibility (Term Appointments | NASA) under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures. Per Executive Order 14343, this position is not part of a bargaining unit.

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