Customer Success Account Manager

ISC2 • Hartford, CT • 1h ago

Overview

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset.

This position is not available to residents of California **.

Responsibilities

Customer Retention & Success**

Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.

Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations.

Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.

Delivery Fulfillment

Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place.

Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers.

Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience.

Account Operations

Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems.

Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met.

Develop and deliver account-level reporting on performance, usage, and ROI.

Growth & Lead Generation

Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.

Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships.

Share customer insights and success stories to support marketing and sales initiatives.

Perform miscellaneous duties as assigned

Behavioral Competencies

Excellent written oral communication/presentation, and relationship-building skills

Strong project management and organizational skills, with the ability to juggle multiple priorities

Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen

High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics

Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business

Self-starter who provides creative and pragmatic solutions to business issues and problems

A positive, results-oriented attitude, with a sense of enthusiasm

Qualifications

Experience in education, certification, training services, Cyber strongly preferred

Proficiency with CRM systems, reporting tools, and order processing workflows

Education and Work Experience

Bachelor's degree in related field preferred, or equivalent work experience

5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role

Physical and Mental Demands

25% travel required; this may increase where needed and may be required on short notice

Remain in a stationary position, often standing or sitting, for prolonged periods

Work extended hours when needed

Regular use of office equipment such as a computer/laptop and monitor computer screens

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations US-Remote

Posted Date 13 hours ago (5/4/2026 11:19 AM)

Job ID 2026-2427

of Openings 1

Category Sales

ISC2

Go to Apply

Share this job

Similar Jobs

Customer Service

Kelly Services • Enfield, CT • 44min ago

Management & Administrative

Looking for a new job? Kelly Services has partnered with a premier printing company in Enfield, CT. Customer Service - Responsible for interacting with customers to handle inquiries, resolve issues, and provide informati...

44min ago

Go to Apply

Federal Channel Sales Manager

Rubrik • Hartford, CT • 1h ago

Management & Administrative

As a Federal Channel Sales Manager you will build & manage relationships between Rubrik and key Federal partners. In this role, you will work with cross-functional teams from Rubrik's Field Sales, Systems Engineering...

1h ago

Go to Apply

Manager Strategic Sales & Account Management- Gas

Eversource Energy • East Berlin, CT • 1h ago

Management & Administrative

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct compa...

1h ago

Go to Apply

Manager Strategic Sales & Account Management- Gas

Eversource Energy • Waterbury, CT • 1h ago

Management & Administrative

1h ago

Go to Apply

Manager Strategic Sales & Account Management- Gas

Eversource Energy • Meriden, CT • 1h ago

Management & Administrative

1h ago

Go to Apply

Supply Chain and Engineering- Global Capability Centers (GCC) Go-To-Market, Senior Manager / Associate Director

Accenture • Hartford, CT • 5h ago

Management & Administrative

WHO WE ARE We are Accenture Supply Chain and Engineering Reinvention Engine. We embed innovation, intelligence, and sustainability into the way the world designs, engineers, manufactures, and operates products. We enable...

5h ago

Go to Apply

Oracle Functional Consultant

Deloitte • Hartford, CT • 6h ago

Management & Administrative

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join...

6h ago

Go to Apply

Client Service Administrator/Administrative Assistant

Thrivent Financial • Berlin, CT • 6h ago

Management & Administrative

Summary This position provides administrative support to Genesis Financial Group. We are hiring a Client Service Administrator who will serve as the operational backbone of our growing advisory practice. This is a high-t...

6h ago

Go to Apply

Account Manager

1st Financial Bank USA • Farmington, CT • 7h ago

Management & Administrative

Account Manager Location Farmington, CT Apply Now ( https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=FFBUSA&cws=42&rid=1192 ) Job Title: Account Manager Reports to : Assistant Vice President, C...

7h ago

Go to Apply

Account Manager

Dodge Construction Network • Hartford, CT • 7h ago

Management & Administrative

The Account Manager is responsible for supporting the growth and retention of an assigned portfolio of clients by building strong relationships, understanding customer needs, and delivering ongoing value. This role is id...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)