Account Manager

Dodge Construction Network • Albany, NY • 3h ago

The Account Manager is responsible for supporting the growth and retention of an assigned portfolio of clients by building strong relationships, understanding customer needs, and delivering ongoing value. This role is ideal for a motivated, customer-focused professional who enjoys problem-solving, developing relationships, and helping clients succeed.

Working primarily with small to mid-sized businesses in the commercial construction industry-including General Contractors, Subcontractors, and related segments-the Account Manager will partner closely with clients to identify opportunities for growth, address challenges, and ensure a positive customer experience. Success in this role comes from curiosity, communication, and a proactive approach to supporting customers throughout their lifecycle.

This is a full-time position and reports directly to the Director, Regional Sales.

Preferred Location

This is a remote, home-office based role. Candidates located in the continental US will be considered.

Travel Requirements

A willingness to travel as needed for face-to-face meetings with accounts is required for this position.

Essential Functions

Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction

Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities

Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns

Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery

Use data and insights to reinforce product value and effectively overcome objections

Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes

Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience

Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices

Achieve key performance metrics related to retention, renewals, upsell, and engagement

Maintain accurate and timely documentation of all client interactions within CRM systems

Continuously build knowledge of products, industry trends, and best practices

Education Requirement

Bachelor's degree in a related field and/or equivalent education and work experience.

Required Experience, Knowledge and Skills

2+ years of professional experience in account management, customer-facing, or related roles

Strong relationship-building skills with a client-focused mindset

Ability to identify customer needs and provide thoughtful solutions

Excellent written and verbal communication skills

Strong organizational, problem-solving, and time management abilities

High level of integrity and ownership of outcomes

Ability to quickly learn and apply SaaS products

Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)

Basic understanding of the construction industry or the ability to learn quickly

Preferred Experience, Knowledge and Skills

Experience in a SaaS or customer-facing environment

Familiarity with CRM or order management systems

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

Salary Disclosure

$60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE!

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors.

Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the?future require sponsorship for employment visa status.

A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.

Reasonable Accommodation

Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email? recruiting@construction.com .

Equal Employment Opportunity Statement

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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