Accounts Support Coordinator

Aston Carter • La Vergne, TN • 1h ago

Job Title: Accounts Support Coordinator (3-6 Month Contract)Job Description

The Accounts Support Coordinator will support a short-term, project-based initiative focused on reconciling inactive customer credit accounts and issuing refunds. This role combines data review, accurate documentation management, and light outbound customer communication to ensure refunds are processed correctly and efficiently. The position offers an opportunity to contribute to essential accounts-related processes by validating customer information, collecting required forms, and providing administrative support to internal teams.

Responsibilities

Review and validate customer account information related to outstanding credit balances to ensure accuracy and completeness.

Conduct light outbound phone calls to customers to confirm mailing addresses, contact details, and other necessary information for processing refunds.

Request, collect, and track W-9 forms and other required documentation from customers in an organized and timely manner.

Assist with preparing, organizing, and routing check requests and refund documentation in accordance with established procedures.

Perform accurate data entry into spreadsheets, internal systems, and document management tools while maintaining up-to-date records.

Maintain and organize digital and physical records to support audit readiness and compliance with internal standards.

Coordinate communication between customers and internal teams to resolve questions and ensure refunds are processed accurately and on schedule.

Handle sensitive or confidential customer and financial information with discretion and in line with company policies.

Provide general administrative and project support as needed throughout the assignment, including clerical tasks and basic reporting.

Essential Skills

Previous experience in administrative support, accounting support, operations, or a similar role.

Comfort working in accounts receivable, collections, credits, or related financial support functions.

Ability and confidence to make professional outbound phone calls to customers.

Strong attention to detail with a demonstrated ability to manage documentation accurately.

Ability to work independently while following established processes and project guidelines.

Proficiency with basic office tools, including spreadsheets (such as Excel), email, and internal systems.

Experience performing accurate data entry and maintaining organized records.

Professional written and verbal communication skills suitable for customer and internal stakeholder interactions.

Ability to handle sensitive or confidential information with care and discretion.

Additional Skills & Qualifications

Experience in customer service, data entry, clerical work, or general administrative support.

Ability to work independently in a project-driven environment with minimal supervision.

Basic proficiency with spreadsheets, internal systems, and document management tools.

Comfort collaborating with cross-functional teams to complete project-based tasks.

Prior exposure to financial documentation such as W-9 forms and refund or payment processing is preferred.

Work Environment

This is a temporary, project-based position lasting approximately 3-6 months, focused on supporting accounts-related activities in a structured, process-driven environment. The role involves regular use of spreadsheets, email, and internal systems to review data, manage documentation, and coordinate refund processing. Work is primarily office-based or performed in a similar professional setting, where accuracy, confidentiality, and adherence to established procedures are highly valued. The schedule aligns with standard business hours, and the environment supports independent work while providing access to internal teams for coordination and support.

Job Type & Location

This is a Contract position based out of La Vergne, TN.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in La Vergne,TN.

Application Deadline

This position is anticipated to close on May 9, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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