K12 Systems Support Specialist & Technology Purchaser 2026-01221
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K12 Systems Support Specialist & Technology Purchaser 2026-01221
Salary
$35.19 Hourly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Job Number
2026-01221
Department
Department of Education
Division
Education
Opening Date
05/04/2026
Closing Date
Continuous
FLSA
Non-Exempt
Job Classification
CTSS09
Description
Benefits
Questions
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Join the WDE Team as the Wyoming Department of Education Systems Support Specialist & Technology Purchaser!
The Wyoming Department of Education (WDE) is hiring a specialist position to manage essential technology. This role requires an adaptable, technical problem-solver who can successfully integrate technological innovation with a thoughtful, human-centered approach to support staff who ultimately support Wyoming's educators and students.
They Wyoming Department of Education is looking for an independent technician with superior customer service at your core. Whether you are rebuilding a laptop, deploying system upgrades, or troubleshooting remotely, you balance technical expertise with the ability to communicate complex solutions clearly. You are proactive, innovative, patient, and you take pride in optimizing the tools that empower Wyoming's educational leaders.
You will be essential to maintaining our cutting-edge workforce.
You won't just fix computers-you'll ensure our agency's mission remains uninterrupted. You research and recommend the 'best fit' technology for the agency, and then work to procure and support it. You will resolve tickets, monitor workflow, and provide solutions in a timely manner to meet customer expectations and satisfaction.
Innovate. Support. Empower.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE! Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL)
Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov
Human Resource Contact: Jen Shirley/ 307-777-6385/ jennifer.shirley1@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
Provide Tier 1/Tier 2 support for WDE computing and telecom devices, hardware, software, applications and K12-centric platforms
Install, configure, administer, maintain, update, and upgrade hardware, OS, software, and cloud services
Support specialized educational equipment integration
Administer the helpdesk system
Escalate unresolved issues
Manages the technology procurement lifecycle, including research, evaluation, and acquisition of hardware and software
Ensures compliance with OCIO regulations while prioritizing quality, vendor support, and cost-effectiveness
Prepares and processes purchasing documentation, including orders, requisitions (RX), and payment vouchers
Coordinates distribution of equipment and assigns fixed asset tags in accordance with state requirements
Maintains accurate inventory records and tracks software licenses to ensure compliance and availability
Oversees complex technology initiatives and contributes to the development of the agency's long-term technology roadmap
Leads and manages projects including system migrations, replacements, and upgrades
Researches, evaluates, and recommends current and emerging technology solutions
Collaborates with internal and external stakeholders to gather requirements and ensure alignment with business needs
Develops detailed system specifications and documentation
Coordinates planning, testing, and implementation of technology solutions
Maintains and updates the Technology Replacement Plan (TRP) to support lifecycle management and strategic planning
Provide technology instruction to both new and current WDE staff
Assists in managing technology assets and inventory across the agency
Maintains accurate inventory records for all hardware, software, and mobile devices
Processes and submits work orders for telecommunication services
Generates and reviews inventory and asset management reports
Configures, deploys, and registers mobile devices; ensures inventory records are current
Prepares and deploys staff workstations to ensure readiness for use
Coordinates surplus of obsolete or malfunctioning equipment, including secure data wiping in compliance with policy
Other duties as assigned
Qualifications
PREFERENCES:
Preference may be given to candidates with experience providing Tier 1/Tier 2 technical support for computer and mobile devices, including troubleshooting and repair. Knowledge of current hardware and software technologies and their practical applications, and familiarity with State of Wyoming procurement processes, OCIO/ETS regulations, and technology purchasing or ticketing systems.
KNOWLEDGE:
Knowledge of current hardware and software technologies and their appropriate applications.
Knowledge of computer and mobile device support, troubleshooting, and repair.
Knowledge of principles and practices for installation, maintenance, and troubleshooting of information systems.
Knowledge of technology purchasing and ticketing systems.
Knowledge of State of Wyoming procurement regulations and Enterprise Technology Systems (ETS) policies and procedures.
Knowledge of project management principles and practices.
Knowledge of business analysis techniques, including cost/benefit evaluation.
Knowledge of effective communication practices, both oral and written.
Knowledge of computer systems, software concepts, and standard office equipment.
Knowledge of documentation, reporting, and research methods for evaluating technology solutions and supporting decision-making.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Computer Technology)
Experience:
0-3 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist III
OR
Education & Experience Substitution:
4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist III
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
NOTES:
FLSA: Non-Exempt
This position is not eligible for telework
Successful applicants must reside in Wyoming or maintain a primary residence within a 100-mile radius of Cheyenne for the duration of their employment with the Wyoming Department of Education.
Applicants may be asked to provide transcripts of any relevant coursework at the time of the interview or hire.
Successful candidates must pass a fingerprinting, background, and reference check.
Supplemental Information
Clickhere (https://compensationcalculator.wyo.gov/) to view the State of Wyoming Total Compensation Calculator.
Clickhere (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
