Universal Banker

Texana Bank, N.A. • Texarkana, AR • 1w ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4737314

About Texana Bank, N.A.

Texana Bank first opened its doors in 1914 in Linden, Texas. In the past century, banks in our region have come and gone, but Texana is different. At Texana, we believe in growing for the right reasons to better serve you.

Texana now boasts four full service branches throughout East Texas, in addition to two branches in Arkansas. We also have several mortgage offices to serve you. We re bringing honesty back to banking. Our staff has the tools and knowledge to help you achieve your goals faster. At Texana, we call you by name, and we re personally invested in your success. We re not going anywhere.

JOB SUMMARY:

The ** Universal Banker is responsible for providing all teller-based transactions and new account functions as well as cross-selling bank products/services to new and existing customers. Must maintain and acquire knowledge of complete line of products/services offered at the bank. Provides prompt, efficient, and friendly service to customers and follows the established policies and procedures for this area, in accordance with the Bank and the supervisors direction.

ESSENTIAL FUNCTIONS:

Processes transactions within established policies and procedures to

ensure operational excellence.

Ensures all audit and security policies and procedures are followed

in accordance with Bank policy and Federal regulations.

Explain various services available and assist customers in selecting

these services. Open appropriate account(s) by uncovering specific needs.

Performs servicing duties: greets and direct customers as they enter

bank, researches customer inquiries, orders checks and/or debit cards, returns phone calls, helps customers balance their accounts, accepts and forwards wires, and maintains working knowledge of products/services for cross-selling.

Explains bank services and charges to customers.

Perform a variety of other tasks, such as filing, copying, and

opening and distributing mail.

Open or close safety deposit boxes; assist with inventory of

deceased customers boxes.

Observes suspicious behavior and reports any such activity to

management as appropriate. In the event of a robbery, remains calm and follows bank procedures to safeguard customers and staff.

Provide notary public service (if needed).

Maintain confidentiality of customer accounts and information.

Performs other tasks as requested by management as they relate to

the bank and its functions.

QUALIFICATIONS:

High school diploma or equivalency.

At least 1 year customer service and cross-selling experience;

At least 1 year of teller or cash-handling experience;

Ability to enter numerical data on computer with speed and accuracy.

Good mathematical aptitude to facilitate daily balancing.

Must have strong interpersonal skills and work well with others.

Ability to work under pressure.

Ability to prioritize and organize.

\ \

\ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI284204369

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