Job Title: Billing & Collections Associate (Insurance Claims Specialist)
Job Description
The Billing & Collections Associate serves as a specialized insurance claims and collections expert, owning claims end-to-end from initial submission through final payment resolution. This role focuses heavily on insurance denials, appeals, and collections rather than high-volume transactional billing. You will interpret explanations of benefits (EOBs), manage complex payer denials, prepare and submit appeals, and follow up persistently with insurance carriers to secure accurate and timely reimbursement. You will work within the finance organization as part of a small, highly accountable team handling complex, non-par and out-of-network claims across multiple payers.
Responsibilities
Own insurance claims end-to-end, from initial submission through final payment resolution.
Review and interpret explanations of benefits (EOBs) independently to determine next steps for each claim.
Identify, manage, and resolve payer denials, including researching denial reasons and determining appropriate appeal strategies.
Prepare, submit, and track appeals to insurance carriers, ensuring timely and accurate documentation.
Conduct persistent and professional follow-up with insurance payers to secure payment and resolve outstanding issues.
Prioritize denial management and appeals work over high-volume transactional billing activities.
Work with complex, non-par and out-of-network claims across multiple payers, including commercial plans and government programs where applicable.
Apply a collections mindset to drive claim resolution and recover outstanding balances.
Maintain strong attention to detail and timeliness in a largely non-automated reimbursement environment.
Collaborate closely with a small billing and collections team to share information, resolve issues, and improve processes.
Adapt to a unique reimbursement model by asking questions, seeking clarification, and applying feedback.
Communicate professionally with insurance carriers and internal stakeholders, documenting all interactions and outcomes.
Contribute to a culture that values doing the work correctly rather than rushing volume, ensuring accuracy and compliance in all activities.
Essential Skills
High school diploma or equivalent.
1-2+ years of experience in healthcare insurance billing, collections, denial management, or appeals.
Hands-on experience working with insurance payers, explanations of benefits (EOBs), and appeals.
Strong denial management skills, with the ability to analyze and respond to payer denials.
Proven experience in appeals processing, including preparing and submitting appeals and tracking outcomes.
Solid healthcare insurance billing knowledge, particularly in environments focused on collections rather than high-volume billing.
Collections mentality with a focus on driving claim resolution and securing payment.
Ability to interpret EOBs independently and determine appropriate next steps.
Strong attention to detail and accuracy in a non-automated billing and collections environment.
Demonstrated timeliness, ownership, and accountability for assigned claims and tasks.
Adaptability and openness to new processes, without being rigidly attached to how things were done in previous roles.
Effective problem-solving skills when payer responses are inconsistent, unclear, or complex.
Professional verbal and written communication skills when interacting with insurance carriers and internal teams.
Additional Skills & Qualifications
Experience working in denial management-heavy environments.
Exposure to durable medical equipment (DME) billing and related reimbursement processes.
Familiarity with durable medical equipment (DME) and its specific billing requirements.
Experience with Medicare, Medicaid, and commercial payers.
Understanding of in-network versus out-of-network billing challenges and reimbursement dynamics.
Comfort working in a smaller, highly accountable team environment.
Curiosity, adaptability, and a willingness to learn a unique reimbursement model.
Persistence and resilience when managing repeated denials and appeals.
Strong sense of ownership, taking responsibility for claims through final resolution.
No formal certifications required; practical, hands-on experience is highly valued.
Work Environment
This role is fully onsite, Monday through Friday, from 8:00 a.m. to 5:00 p.m. at the Valencia headquarters location. You will work in a cubicle-based office setting that encourages internal collaboration within the billing and collections department. The workplace culture supports learning and development; you are not expected to have every answer on day one but are encouraged to bring curiosity, adaptability, and a willingness to learn a unique reimbursement model. The team values collaboration, accountability, and persistence, with a strong emphasis on doing the work the right way rather than prioritizing volume. The dress code is business casual, and the work environment is described as very inclusive and supportive. Competitive benefits and an unlimited PTO plan
Job Type & Location
This is a Contract to Hire position based out of Santa Clarita, CA.
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Santa Clarita,CA.
Application Deadline
This position is anticipated to close on May 15, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
