Seasonal Visitor Experience Specialist

Tompkins County Chamber of Commerce • Ithaca, NY • 6h ago

Visit Ithaca is hiring, we want to hear from YOU! The Convention & Visitors Bureau (CVB), branded as Visit Ithaca, is the official destination marketing organization of Tompkins County and a division of the Tompkins Chamber. Our mission is to foster a healthy economy, a vibrant destination, and improve the quality of life in Tompkins County. Our vision is to be an inclusive organization that supports thriving communities with successful businesses, inspiring nonprofits, and flourishing tourism economies.The Seasonal Visitor Experience Specialist role will primarily be responsible for curating positive visitor experiences through our visitor touchpoints at Overlook at Taughannock Visitor Center, Downtown Visitor Center and off-site activations. Secondary responsibilities consist of assisting with administrative tasks and project support. This is an hourly non-exempt position that is compensated at a rate of $22.50 per hour, with expected 15-25 hours per week. This position is seasonal, typically spanning May 1-November 1, when our Overlook at Taughannock Falls Visitor Center is operational.Please read carefully detailed job duties, essential functions, candidate profile/position requirements, and performance factors included. To apply for this role, please email a resume and responses to all three candidate questions listed below to the attention of Vitaliy Polyashenko, at vitaliy@visitithaca.com. PLEASE NOTE: Applicants MUST submit all of these materials to be consideredincomplete applications will be automatically disqualified.Candidate Questions: Are you authorized to work in the United States? Please share your favorite restaurant, outdoor recreation area, and arts/cultural point of interest in Tompkins County, and why it is your favorite. How do you stay familiar with events and points of interest in Tompkins County?# JOB DUTIES:## Visitor Interaction & Engagement (70%) Positively welcome visitors, initiate conversation, ask questions about interests, and guide travelers toward local attractions, restaurants, shops, and events. Enter visitor demographic data in Simpleview CRM. Respond to and fulfill inquiry requests from the website, phone, and info email. Update & maintain tourism partner operating hours and days of service. As scheduled, set up, and staff booths at conferences, events, and off-site locations. Deliver print material and other items, as needed, to visitor centers, park offices, and local businesses. Maintain a clean, organized visitor center and replenish brochures, retail items, and supplies. Stay informed of tourism openings, closings, and events, and stay informed of construction areas impacting visitor travel routes. Ensure recycling is removed, retail racks are dusted, floor is swept and clean.## Retail Support (20%) Accurately process retail sales utilizing POS system including cash, check, and credit card transactions. Replenish and restock retail shelves and racks. Count, tag, fold, and organize retail inventory as needed.## Miscellaneous (10%) Communicate urgent safety and maintenance issues to Taughannock park management and/or police, as needed. Communicate urgent safety issues to the Visitor Experience Manager, Director of Visitor Experience, and Tompkins Center for History & Culture Director and help address where appropriate. Actively participate in product knowledge tours. Share visitor insights, trends, and observations from working in visitor centers. Establish and maintain tourism partner relationships through networking opportunities. Regularly attend department, CVB, all-staff, Celebrate Good Times meetings, trainings, and activities. Assist Group Sales, Visitor Services, Marketing, and Chamber team with programs and projects, as needed. * Other duties as assigned.# ESSENTIAL FUNCTIONS: This position is performed on-location, as the priority is to operate the D

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