Key Account Manager

D&D Ingredients LLC • Delphos, OH • 4h ago

REPORTS TO: General Manager

Company Overview:

D&D Ingredients LLC, a premier contract manufacturer and ingredient supplier to the animal feed and pet food industries, is seeking a highly organized and proactive Key Account Manager, This role is responsible for developing and strengthening key account partnerships, driving strategic alignment, and coordinating cross-functional efforts to deliver value, enhance customer satisfaction, and support sustainable growth.

Position Summary: Full-Time

The Key Account Manager is responsible for driving revenue growth and managing strategic customer relationships within assigned territories. This role serves as the primary commercial point of contact between D&D Ingredients and its customers, ensuring strong alignment across sales and operations. The Key Account Manager is expected to proactively identify opportunities, expand existing accounts, and develop new business while maintaining a high level of customer service and market intelligence. The successful candidate must reside in either Ohio, Indiana or Michigan as these states will be the primary sales territories.

Key Responsibilities

Function as the primary in-person contact for key accounts, partnering closely with customer service to ensure smooth, consistent day-to-day support.

Build strong relationships with customers, suppliers, and key influencers (feed mills, nutritionists, procurement, and operations teams).

Understand each partner's business, goals, and challenges to provide practical, value-driven solutions.

Present and sell products using a consultative approach, supporting both existing customers and new opportunities.

Develop and execute account plans to meet revenue and margin goals.

Identify opportunities to grow within existing accounts through cross-selling and expanding share of wallet.

Prospect and develop new business through networking, industry involvement, and customer referrals.

Support customers and nutritionists at industry events, meetings, and educational forums.

Stay connected to key nutritional resources and trends, bringing relevant insights back to customers and the team.

Help position D&D as a trusted partner within the nutrition and feed community.

Manage special order requirements from placement through delivery, ensuring accuracy, timing, and follow-through.

Work closely with operations, logistics, purchasing and customer service to ensure product is sourced, produced, and delivered as expected.

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