TheMassachusetts Department of Mental Health(DMH) is seeking a Quality Assurance Data Clerk. This position plays an essential role in producing accurate and impactful data within a mission-driven healthcare environment. By supporting the integrity and accessibility of operational data, this role directly contributes to more informed decision-making and meaningful quality improvement initiatives. It offers a unique opportunity to be part of a team that prioritizes patient-centered care, ensuring that every interaction and outcome reflects dignity, respect, and a commitment to excellence. In this role, you will work at the intersection of data and operations, helping transform high volumes of daily information into reliable, actionable insights. Exposure to systems such as EMR platforms, safety reporting tools, and data visualization software likeTableauprovides valuable experience for candidates interested in healthcare analytics or quality improvement career paths. This position is well-suited for someone who is detail-oriented, organized, and motivated to support a collaborative team focused on continuous improvement and delivering high-quality patient care. Please Note:?This is a full-time, 37.5-hour position. The hours are Monday-Friday, 8:00 AM - 4:00 PM, with Saturdays and Sundays off.? Duties and Responsibilities (these duties are a general summary and not all inclusive): Reviews inpatient medical records at established intervals to ensure compliance with WRCH standards, The Joint Commission requirements, and Centers for Medicare & Medicaid Services (CMS) documentation guidelines. Collaborates effectively with interdisciplinary departments to collect, validate, and manage data in a timely and professional manner. Performs accurate data entry and maintenance across multiple platforms, including Word, Excel, Tableau, and MHIS, ensuring consistency and reliability. Identifies, reconciles, and resolves data discrepancies while ensuring completeness and accuracy of all submitted information. Generates and distributes recurring reports, dashboards, and presentations to support Quality Assurance functions. Assists in the development, standardization, and maintenance of data collection tools, including spreadsheets and tracking systems for clinical teams. Supports ongoing and new data initiatives by enhancing data availability, usability, and overall awareness across the organization. Prepares recurring PowerPoint presentations for committee meetings, ensuring adherence to ADA accessibility standards and organizational guidelines. Documents meeting minutes, proofreads materials for accuracy and clarity, and maintains strict confidentiality and professionalism at all times. Provides cross-coverage and support for data operations, including maintaining workflows in the absence of the Data Coordinator and assisting with special projects as needed. Required Qualifications: Demonstrates strong organizational skills with the ability to determine appropriate formats and procedures for compiling and presenting information. Accurately organizes, reviews, and assesses data for completeness, consistency, and quality. Possesses working knowledge of Quality Assurance metrics and the ability to apply related concepts in a healthcare setting. Proficient in Microsoft Office applications, including Word, Excel, and Access, with the ability to manage and analyze data effectively. Manages time efficiently and completes assignments within established deadlines and timeframes. Skilled in capturing accurate and detailed meeting notes in large group settings. Maintains a high level of accuracy when working with names, numbers, codes, and other detailed information. Communicates professionally and builds positive working relationships across teams and departments. Exercises sound judgment and discretion when handling confidential and sensitive information. Follows written and verbal instructions carefully while demonstrating strong grammar, spelling, and data entry skills ? Preferred Qualifications: Working knowledge of laws, regulations, and policies governing the Massachusetts Department of Mental Health and WRCH operations. Familiarity with WRCH data sources, structures, and reporting requirements to support quality and compliance initiatives. Proficiency in Tableau for creating dashboards, reports, and data visualizations. Strong understanding of medical record documentation standards aligned with The Joint Commission, Centers for Medicare & Medicaid Services, and Health Insurance Portability and Accountability Act (HIPAA) requirements. Experience working within healthcare, behavioral health, or hospital-based Quality Assurance environments. Ability to interpret and analyze clinical and operational data to support performance improvement efforts. Experience with electronic medical record (EMR) systems and incident reporting platforms. Advanced Excel skills, including data analysis, pivot tables, and reporting automation. Knowledge of data governance, data integrity standards, and best practices in data management. Experience supporting audits, regulatory reviews, or accreditation processes within a healthcare setting. About Worcester Recovery Center and Hospital (WRCH): Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations. WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients. Learn more about WRCH: Worcester Recovery Center and Hospital (WRCH) | Mass.gov DMH Mission Statement: The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines, Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! /Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza./ An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services Organization: Department of Mental Health Title: *Clerk IV - Quality Assurance Data Clerk Location: Massachusetts-Worcester - 309 Belmont Street Requisition ID: 2600039X
