Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities SUMMARY OF DUTIES: Serves as the Operations Manager and is responsible for the effective operation of all backroom processes, warehouse and general logistics workflow in a store with an annual sales volume between $10M - $54.9M. Reports to the Store Manager, Director of Retail, or Director of Business Operations. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees. Monitors MCX logistics processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability. Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in store performance; develops action plans with store leadership to correct deficiencies. Ensures total store compliance with all corporate policies, and communicates these policies to all employees in a developmental, team-oriented manner. Reviews reports, audit summaries, performance metrics and other organizational data to create internal action plans to improve administration, correct deficiencies and ensure operational effectiveness within the MCX operation. Responsible for developing schedules based on analytics and sales demand in order to maximize customer service within labor budget, utilizing the automated schedule system to ensure maximum floor coverage during peak selling periods, while meeting labor to sales ratio targets. Creates implementation plans to support execution of store, district and corporate initiatives to achieve both operational excellence and business results. Follows up consistently with store leadership to ensure accountability to execution of plans. Ensures management-level staff development and talent acquisition to achieve and maintain store operational requirements. Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level. Collaborates with local base command on facilities projects and/or work orders to ensure projects and work orders are on track and on budget. Collaborates with other Operations Managers and Assistant Store Managers to build best practices and alignment to standard retail operations. May include the preparation, scheduling and executing of annual inventory under the direction of the Retail Leadership. Promotes training and development throughout the store, including the 5S backroom discipline and supports the implementation and integration of the MCX corporate training & career development program. Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer. Promotes team member training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skill gaps. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MINIMUM QUALIFICATIONS: BACHELOR'S DEGREE from an accredited college or university in business management or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Experience working within a customer service focused environment required. Two years of supervisory experience working in a leadership role related to store operations and performance metrics required. Experience with facility upkeep and supervising custodial staff preferred. Positive attitude with a genuine desire to work in a customer focused environment. Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi-task with high quality follow-up and holding teams accountable to results. Strong working knowledge of business processes, controls and system development. Attention to detail is required. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: Education/certification certificate(s), if applicable. If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
