Summary The NCUA was ranked #5 for the 2024 Best Places to Work in the Federal government among mid-size agencies. This position is at the National Credit Union Administration (NCUA) in the Eastern Region. This position serves as a Management Services Specialist (Operations). Responsibilities This job is being advertised in multiple ways. What jobs can you apply for? Hiring paths help you understand what jobs you are eligible to apply for and why. You may fall under multiple hiring paths. Learn all about hiring paths here: USAJOBS Help Center - Unique Hiring Paths At the CU-07 and CU-09 grade levels, you will serve in a developmental capacity performing the duties described below under closer than normal supervision. Assignments will become progressively more difficult until the full-performance level (CU-11) is reached. As a Management Services Specialist (Operations) at the CU-11 grade level, you will: Serve as a liaison between the region and the Office of Human Resources (OHR), providing advice and assistance to staff, supervisors, and regional managers on various human resources management, training, and personnel security issues. Initiate requests for a variety of personnel actions, coordinating with supervisors, regional management, and OHR. Compile and prepare salary comparison data to establish peer comparability and make recommendations as well as ensure pay-setting documentation is complete, including justifications for exceptions, and that proper approvals have been obtained. Provide advice and guidance to regional employees on federal and NCUA benefits, including open-season and qualifying life events. Participate in adverse action case management, coordinate and track actions, provide guidance on acceptable disciplinary documentation, assist with inquiries by conducting fact-finding and data searches, and report findings to the supervisor. Maintain an automated training database containing schedules and records, track the status of requests for all regional employees, and request and file final transcripts. Requirements Conditions of Employment Qualifications Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To meet the minimum qualification requirements for the grade CU-07, you must have one of the following (A, B, C, or D): A. EXPERIENCE: One (1) full year of specialized experience equivalent to CU/GS-05 level (obtained in the public or private sector) that has equipped the applicant with the competencies (knowledge, skills, abilities) to successfully perform the duties of this position. This must include experience 1) providing clerical support in at least one of the following programs: staffing and recruitment, employee benefits, training and development, or employee performance management; 2) Gathering and compiling data to support reports or program activities; 3) Using spreadsheets or databases to enter, track, or update information; and 4)Responding to general inquiries or directing questions to appropriate staff. OR B. EDUCATION (Superior Academic Achievement): Completion of a full 4-year course of study leading to a bachelor's degree or higher degree in a course of study that demonstrate the knowledge, skills, and abilities necessary to do the work. In addition to the above degree/course work requirement, you must also meet ONE of the definitions of Superior Academic Achievement listed below: A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses or those completed in the last two years of undergraduate study. A grade-point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study. Rank in the upper one-third of your class in the college, university, or major subdivision. Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. OR C. EDUCATION (Graduate-level): One (1) full year (18 semester hours or 27 quarter hours or the number of units the school you attended considers equal to one full year) of graduate education in an accredited college or university in a course of study that demonstrate the knowledge, skills, and abilities necessary to do the work. OR D. COMBINATION: A combination of graduate level education and experience described in "A" and "C" above. To combine education and experience, first take the number of semester hours or equivalent earned towards a graduate degree and divide by 18 semester hours or equivalent. Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100% to qualify. To meet the minimum qualification requirements for the grade CU-09, you must have one of the following (A, B, or C): A. EXPERIENCE: One (1) year of specialized experience equivalent to CU/GS-07 level (obtained in the public or private sector) that has equipped the applicant with the competencies (knowledge, skills, abilities) to successfully perform the duties of this position. This must include experience: 1) assisting in the administration of at least one of the following programs: staffing and recruitment, employee benefits, training and development, or employee performance management; 2) gathering and compiling data to support reports or program activities; 3) Developing or maintaining spreadsheets or databases to track and manage information; and 4) Responding to inquiries and providing information related to assigned program processes and procedures. OR B. EDUCATION (Graduate-level): Completion of two (2) full academic years of progressively higher graduate-level education, or a master's degree in an accredited college or university in a course of study that demonstrate the knowledge, skills, and abilities necessary to do the work. OR C. COMBINATION: A combination of education and experience described in "A" and "B" above. To combine education and experience, first take the number of semester hours or equivalent earned towards a graduate degree in excess of 18 semester hours and divide by 18 semester hours or equivalent. Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100% to qualify. To meet the minimum qualification requirements for the grade CU-11, you must have one of the following (A, B, or C): A. EXPERIENCE: One (1) full year of specialized experience equivalent to the CU/GS-09 level (obtained in the public or private sector) that has equipped the applicant with the competencies (knowledge, skills, abilities) to successfully perform the duties of this position. This must include experience: 1) Assisting in the administration of at least TWO of the following programs; staffing and recruitment, employee benefits, training and development, or employee performance management; 2) Preparing written materials in final format for signature by higher level officials ; 3) Developing or managing spreadsheets or databases to track, analyze, and report program information; and 4) Responding to inquiries and providing information related to assigned program processes and procedures. OR B. EDUCATION: Completion of three (3) full academic years of progressively higher graduate-level education or Ph.D. or equivalent doctoral degree in a course of study that demonstrate the knowledge, skills, and abilities necessary to do the work. OR C. COMBINATION: Completion of an equivalent combination of acceptable graduate level education and experience as described above sufficient to equal 100% of the job requirements. You must meet the qualifications for this position by the closing date of this announcement. Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. Your resume may not exceed two (2) pages and you MUST include specific details as to how your experience meets the specialized experience outlined in the vacancy announcement. When creating your resume, please follow the instructions in the Required Documents section below as well as the guidance found here. Failure to provide adequate and required info details will result in an ineligible rating. Your experience claimed in your resume must also support your responses to any online questionnaire taken during the application process. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. The last resume submitted for this vacancy announcement will be used to determine qualifications and will supersede any previous submissions. Education All education must be received by an accredited institution recognized by the U.S. Department of Education for it to be credited towards qualifications (particularly positions with an education requirement) therefore, applicants must report only attendance and/or degrees received from schools recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: ope.ed.gov/accreditation/. FOREIGN EDUCATION: Education completed outside of the United States must be deemed equivalent to that gained in accredited U.S. education programs to be acceptable for federal employment. A third party equivalency evaluation must be submitted at the time of application for all foreign education to receive consideration. For special instructions pertaining to foreign education, see the Department of Education website, and for a list of organizations that can evaluate foreign education, visit The National Association of Credential Evaluation Services. Additional Information Career Ladder Promotion: If you are selected at the lower grade level advertised in this announcement, you may be noncompetitively promoted to the next grade level in accordance with OPM regulations and NCUA policies. SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy. The salary range shown is NCUA's Local Pay Rate (LPR) which includes the locality rate for the Alexandria, Virginia geographical area. Please click here to review all salary ranges based on locality. SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at http://www.sss.gov/. This position is not in the bargaining unit. Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement. The Fair Chance Act: In accordance with the Fair Chance to Compete for Jobs Act of 2019 (Fair Chance Act), 5 U.S.C. Sec. 9202, and 5 C.F.R. Part 920, the National Credit Union Administration (NCUA) may not request, in oral or written form, that an applicant for employment disclose criminal history record information before the NCUA makes a tentative offer of employment, absent an exception. Complaints that the NCUA violated the Fair Chance Act must be submitted to LaborEmpRelations@NCUA.GOV or to the Office of Human Resources, Employee Relations, National Credit Union Administration, 1775 Duke Street, Alexandria, VA 22314 within 30 days from the agency's alleged non-compliance with the Fair Chance Act. Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act. NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY. NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. More than the number of positions listed may be filled through this vacancy announcement.
