Director of IT

Batavia Downs Gaming & Hotel • Batavia, NY • 2h ago

GENERAL STATEMENT OF DUTIES Under the direction of the Chief Financial Officer, the Director of IT is responsible for the overall leadership, planning, and day-to-day management of the Information Technology Department. This position sets the IT strategy and technology roadmap; ensures the reliability, security, and performance of business systems and infrastructure; and partners with internal departments to identify requirements, evaluate options, and deliver practical solutions aligned with the Corporations operational needs, regulatory obligations, and strategic objectives. The Director of Information Technology oversees IT budgets and vendor relationships, establishes policies and standards, and ensures timely support and service delivery for corporate users and critical gaming operations technology. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent technical aptitude with a thorough understanding of modern IT systems and practical business applications, including networks, servers, endpoints, cloud services, security controls, backups, identity and access management, and common enterprise applications. Working knowledge of compliance frameworks and control environments, including PCI DSS/PCI controls as applicable, and the ability to support audits by maintaining accurate documentation, evidence, and remediation tracking. Ability to assess risk, diagnose issues, and apply structured troubleshooting and root-cause analysis. Demonstrated project and people management skills, including planning, prioritization, delegation, vendor coordination, and change management. Strong customer service mindset with the ability to communicate clearly and professionally with technical and non-technical stakeholders, both verbally and in writing. Proficient with Microsoft Office Suite and related productivity/collaboration tools. Ability to develop and

enforce policies, procedures, and standards; maintain accurate documentation; and protect confidential information. Excellent organizational skills and attention to detail. Working knowledge of AI tools and their safe, appropriate business use. Ability to work independently, handle sensitive matters with discretion, and respond effectively during incidents or after-hours emergencies when required.

ACCEPTABLE TRAINING AND EXPERIENCE A four (4) year degree from an accredited college or university in computer science, information systems, cybersecurity, business, or a closely related field, including coursework in programming/software development, systems analysis, networking, database design/implementation, and IT security. Must have at least two (2) years of progressive leadership experience (supervisory or lead role) overseeing IT staff,

vendors, or major technology initiatives. Demonstrated experience supporting business- critical systems, managing infrastructure and/or cloud services, and implementing IT

projects from requirements through delivery and support. Experience with budgeting, vendor management, procurement, licensing, and contract/service level administration preferred. An equivalent combination of education, training, and experience sufficient to indicate the ability to effectively perform the required duties of the position will be considered. Must be approved for and maintain a valid Video Lottery Gaming Key Employee license issued by New York State Gaming Commission.

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