Customer Service Supervisor

Wawa, Inc. • Bethlehem, PA • 4h ago

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You'll Do:

Deliver outstanding customer service and resolve inquiries promptly.

Support and collaborate with leadership team to achieve store goals in sales, expenses,Associate retention and training.

Lead, motivate, and train Associates to drive sales and performance during shift.

Ensure consistent execution of customer service programs, policies, and store technology components.

Manage cash processes, inventory, vendor check-ins, and store safety.

Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.? At Wawa, extensive benefits are available to Wawa Associates.? These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.?

Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

High School Diploma or GED equivalent

Must be 18+ years old with reliable transportation

Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

Supervisory experience, ideally in retail or food service environments,is a plus

Strong customer service, relationship-building, and communication skills

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Similar Jobs

Lead Account Manager

Honeywell • Allentown, PA • 4h ago

Management & Administrative

This senior position will be accountable for delivering sales and profitable revenue growth for sales of liquefaction technology and equipment product offerings for the liquefied natural gas (LNG) market. This includes g...

4h ago

Go to Apply

sales account manager

Uline Shipping Supplies • Allentown, PA • 4h ago

Management & Administrative

Allentown, Pennsylvania Sales Account Manager Morning Call's Top Large Employer of 2026! Uline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to bu...

4h ago

Go to Apply

sales account manager

Uline Shipping Supplies • Allentown, PA • 4h ago

Management & Administrative

4h ago

Go to Apply

Talent Acquisition Operations Manager - 5094

Lutron Electronics Co., Inc. • Coopersburg, PA • 15h ago

Management & Administrative

Lutron Electronics Company, Inc Talent Acquisition Operations Manager US-PA-Coopersburg Job ID: 2026-5094 Type: Regular Full-Time # of Openings: 1 Category: Human Resources Corporate Headquarters Overview Lutron is seeki...

15h ago

Go to Apply

Administrative Coordinator - 503861

Lehigh University • Bethlehem, PA • 20h ago

Management & Administrative

Lehigh University Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, nati...

20h ago

Go to Apply

Clerical Technician 3 - Civil Division

Northampton County • Easton, PA • 1d ago

Management & Administrative

GENERAL PURPOSE The Clerical Technician 3 - Civil Division is responsible for performing administrative and professional work in the Civil Division of Court Services for the County of Northampton. This position independe...

1d ago

Go to Apply

Administrative Assistant - International Sales - 5024

Lutron Electronics Co., Inc. • Coopersburg, PA • 1d ago

Management & Administrative

Lutron Electronics Company, Inc Administrative Assistant - International Sales US-PA-Coopersburg Job ID: 2026-5024 Type: Regular Full-Time # of Openings: 1 Category: Administrative/Clerical Corporate Headquarters Overvie...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Allentown, PA • 2d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Brodheadsville, PA • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Senior Product Manager - Electric

PPL Corporation • Allentown, PA • 2d ago

Management & Administrative

Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)