Program Manager II, Global Catalog Operations

Amazon • Tennessee, Tennessee • 4h ago

Description

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The Amazon product catalog is a set of records; each record being a set of facts describing a physical or digital product. These records are often organized by defined relationships (e.g. variations such as different sizes of the same shoe). Our ability to provide a good product discovery experience and empower our customers to make well informed purchase decisions is dependent on the quality of our product catalog. In a high quality catalog, every product is described with a complete, structured, accurate and correctly normalized set of facts. Every product is represented by a unique record appropriately related to one another.

The Global catalog operations (GCO) team is part of Amazon Selection & Catalog services (ASCS) teams in India focus on leveraging human intelligence, external or internal, to measure and improve the quality of the catalog: Global catalog operations (GCO) charter is to make Catalog engineering programs more effective by providing expert human judgment. Catalog Operations from its inception has been partnering with engineering teams to run programs focused on improving the data quality of catalog in all market places.

We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affects business metrics. As part of this role, you will work on 1) Creating mechanisms to identify, investigate, and solve quality issues impacting the business metrics, 2) Working collaboratively across our partner teams (ex: Science, PMs, Engineering, Business, etc.) to combine efforts to solve problems, 3) Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify opportunity areas, and trends at scale, 4) You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions.

Key job responsibilities

As a Program Manager II you will:

Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal

Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps

Be a SME for the process and a referral point for in-house and customer team

Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources

Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes

Ability to perform deep dive in the process and come up with process improvement solutions

Shall collaborate effectively with customers (Science, Engineering, Product, etc.) to bring in improvements to the business metrics

Provide regular updates on project progress and performance, ensuring transparency and alignment with key business goals.

Exercise discretion in prioritizing process improvements, aligning them with broader business objectives.

Ensure effective risk controls are developed and maintained. Implement corrective actions and maintain commitment to goals, ensuring on-time project completion and minimized losses.

Develop and influence new ideas, establishing procedures and practices to promote long-term solutions in dynamic environments.

Drive continuous improvement and decision-making strategies.

Basic Qualifications

3+ years of program or project management experience

3+ years of working cross functionally with tech and non-tech teams experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Experience defining program requirements and using data and metrics to determine improvements

Bachelor's degree

Preferred Qualifications

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

Go to Apply

Share this job

Similar Jobs

Medicaid Risk Adjustment Market Manager

CVS Health • Tennessee, Tennessee • 5d ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

5d ago

Go to Apply

FT Customer Service Manager

Michaels • Tennessee, Tennessee • 5d ago

Management & Administrative

Store - KNOX-MARYVILLE, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to d...

5d ago

Go to Apply

PT Customer Service Manager

Michaels • Tennessee, Tennessee • 5d ago

Management & Administrative

5d ago

Go to Apply

Manager Software Engineer

Brightstar Lottery • Tennessee, Tennessee • 2w ago

Management & Administrative

Manager Software Engineer Location: West Greenwich, RI, US, 02817NJ Statewide, NJ, USDC Statewide, DC, USVA Statewide, VA, USNH Statewide, NH, USMD Statewide, MD, USCT Statewide, CT, USGA Statewide, GA, USTN Statewide, T...

2w ago

Go to Apply

Associate, Quality Services, Last Mile TransporterX

Amazon • Tennessee, Tennessee • 2w ago

Management & Administrative

Description The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support. As an Associate, Quali...

2w ago

Go to Apply

Customer Service Associate I

Dollar Tree • Tennessee, Tennessee • 3w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

3w ago

Go to Apply

Vendor Specialist, Paid Selling Partner Services

Amazon • Tennessee, Tennessee • 3w ago

Management & Administrative

Description About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low...

3w ago

Go to Apply

Sr.Cluster Manager- Amazon NOW Operations, Amazon Now

Amazon • Tennessee, Tennessee • 4w ago

Management & Administrative

Description Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing...

4w ago

Go to Apply

Principal Software Engineer

CVS Health • Tennessee, Tennessee • 1d ago

IT & Engineering

1d ago

Go to Apply

Senior Epic Analyst

CVS Health • Tennessee, Tennessee • 2d ago

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)