At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
U.S. Bank is seeking an accomplished IT Operations Manager to contribute to the success of our technology initiatives. This role is responsible for leading vulnerability operations within the Employee Technology Experience (ETE) organization, with a focus on operational efficiency, modernization, and continuous improvement in a complex, multi-platform enterprise environment.
The successful candidate will provide leadership and direction to teams responsible for vulnerability remediation and endpoint operational processes, helping modernize how work is planned, executed, and measured. This leader will partner closely with technology, security, and platform teams to improve outcomes through improved processes, automation, and effective use of modern tools and capabilities. Legacy processes are simplified, automated, or removed, operational teams demonstrate measurable improvements in efficiency and consistency, leadership has improved visibility into vulnerability and operational health, and vulnerabilities are remediated more quickly and effectively, reducing risk to systems and employees.
Leaders at U.S. Bank demonstrate integrity, accountability, and respect for others, inspire trust, and communicate effectively across diverse teams. This role requires a strong sense of ownership, adaptability, and the ability to influence change in a 24/7 operational environment.
Basic Qualifications
Bachelor's degree, or equivalent work experience
At least 7 years of experience in technology operations, IT service management, or enterprise production environments
Experience supporting or managing production systems in a large-scale, complex environment
Demonstrated ability to lead teams, prioritize work, and deliver results aligned to business objectives
Preferred Skills/Experience
Experience modernizing or improving legacy operational processes
Working knowledge of vulnerability management, endpoint operations, or information security practices
Experience with Microsoft technologies and endpoint management platforms (e.g., Intune or similar tools)
Familiarity with IT service management concepts, including incident, problem, and change management
Experience applying automation or process improvement techniques to reduce manual effort and operational risk
Strong communication skills with the ability to engage technical teams and senior leadership
Key Responsibilities
Operational Leadership & Process Improvement
Lead efforts to identify inefficiencies, bottlenecks, and duplicated work across vulnerability and endpoint operations
Redesign workflows to improve speed, quality, scalability, and transparency
Establish and monitor operational metrics focused on outcomes and risk reduction
Partner with operational leaders to embed improved processes into day-to-day execution
Modernization & Automation
Champion modernization efforts that shift teams from manual, reactive work toward automated, outcome-driven operations
Identify opportunities to leverage automation and emerging technologies to improve vulnerability remediation and operational effectiveness
Partner with engineering and platform teams to deliver sustainable, enterprise-aligned solutions
Microsoft & Endpoint Technology Partnership
Leverage strong knowledge of Microsoft and endpoint ecosystems to improve lifecycle management and system stability
Collaborate with endpoint, security, and platform teams to improve supportability and user experience
Ensure vulnerability considerations are incorporated into technology and operational decisions
Governance & Communication
Provide clear communication on strategy, progress, risks, and outcomes to stakeholders and leadership
Establish governance practices that balance speed, accountability, and compliance
Act as a connector across teams to surface systemic issues and enable timely resolution
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
