Customer Service Representative

HULTAFORS GROUP NORTH AMERICA, INC. • Richfield, WI • 1h ago

JOB REQUIREMENTS: Summary The customer service representative is responsible for delivering world-class, personal touch customer service by using verbal and written communication to serve both internal and external customers (B2B & B2C) located in the US, Canada, and other parts of the world. handling all activities related to the accurate processing and expediting of distributor orders. assist end-users (B2C). This includes using product knowledge to answer questions and resolve customer concerns. The customer service representative will always strive to build customer intimacy to secure dedication for our brands to ultimately retain loyal customers and drive future sales. Responsibilities Respond positively and professionally to inquiries, requests, and concerns from internal (Sales Managers/Sales Reps) and external (B2B - Distributor/Retailer) customers via phone, fax, e-mail, and mail. Examples: request for quote, stock availability, order status/tracking information, damage/shortage claim, return authorization or log customer complaint, non-warranty repair quote, phone orders, freight quotes, product information, verify customer terms and other general questions, Examples Cont: update customer web portals by downloading orders, providing shipping information, and invoicing orders, daily review and accurate processing of purchase orders, notifying customers of discrepancies, sending confirmations, receiving EDI documents, and preparing export documentation (Commercial Invoice, SLI, COO), as needed B2C (Consumer/End User), respond positively and professionally to inquiries, requests, and concerns from end-users via phone, fax, e-mail, and mail. Examples: Product selection and where to buy, technical support specific to a consumer\'s application, troubleshooting, return authorization or log customer complaint, forward non-warranty repair quote and process credit card transactions, sending replacement parts, understanding and communicating accuracy specifications and product information, any other general questions Communicate with all internal team members (customers) in a positive and professional manner via email, phone or in person. Examples: Communicate with Production Scheduler regarding product availability/lead time for domestic items, Purchasing department regarding product availability/lead time for import items, Quality Department to immediately report issues relating to defective products in the field, Service Department to communicate weekly to confirm returned units, return authorizations & repair quotes align with the status information Customer Service has on file Examples Cont: Shipping department regarding expediting orders, cancellations, changes, shipping errors, etc., Sales and Accounting departments by setting up new customer accounts and maintaining current customer account information, assisting with timely completion of quotes, and assisting with resolution of customer sales inquiries Communicate via phone and email to customers regarding surveys, sales, promotions, etc. The customer service representative may be assigned to other tasks or projects requiring comparable or lesser skills, as business needs require. ** OTHER EXPERIENCE AND QUALIFICATIONS: At least two years of Manufacturing Customer Service experience Microsoft Office Suite Collaborative Problem Solver A high level of professionalism, attention to detail, as well as the ability to maintain positive relationships with internal and external customers A high level of energy and self-motivation It is critical that the person in this role is extremely reliable, present and prompt as we expect them to serve our customers at the highest level every day. Stable work history Resourcefulness, Adaptability, and Learning Agility in an ever changing and growing work environment ** APPLICATION INSTRUCTIONS: E-Mail a Rsum: hrUS@hultaforsgroup.com Call For Appointment: 262-478-0380

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