Customer Service Level I

Deluxe • Fort Worth, TX • 2h ago

The Customer Service Representative is responsible for delivering exceptional support by effectively handling inbound calls from credit card merchants and sales representatives. This role focuses on resolving customer issues promptly and professionally to ensure a high level of satisfaction.

Job Functions

Handle inbound calls from merchants and sales representatives, resolving inquiries, complaints, and technical support requests through to resolution.

Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction.

Deliver high-level technical assistance across multiple product lines, including credit card processing equipment and point-of-sale (POS) devices.

Assist customers with questions related to credit card processing, billing, banking deposits, monthly statements, and account information.

Ensure accurate documentation of customer interactions and resolutions in the system.

Basic Qualifications:

High school diploma or GED required.

Ability to speak clearly and listen actively.

Friendly, patient, and professional demeanor with a genuine desire to help customers.

Basic proficiency with computers, including navigating web browsers, email, and common software like Microsoft Office (outlook, word and excel).

Capable of handling multiple inquiries in a fast-paced environment.

Willingness to collaborate with others and contribute to a positive team environment.

Preferred Qualifications:

Education and Experience: HS/GED and 0-1 years and Service or support role experience

Bilingual (English/Spanish) is preferred.

Prior experience working in a service or support role.

Prior experience with technical troubleshooting.

Strong attention to detail and commitment to accuracy.

Must be dependable, punctual, and maintain a high level of integrity and confidentiality.

Highly productive with minimal guidance or supervision

Effective problem-solving skills, including gathering relevant information and evaluation options.

Has excellent attendance and completes quality work on time.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .

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