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Customer Service Representative

A.O. Smith • Ontario, CA • 2h ago

Date: Apr 29, 2026

Location(s):

Ontario, CA, US, 91761

Company: A. O. Smith Corporation

Business Unit: NAWT

Hybrid, Onsite or Remote: Onsite

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Location: Ontario, California

Primary Function

Serve as a key point of contact with customers by answering incoming calls, processing sales orders, and managing all aspects of order fulfillment. Responsibilities include providing product information, preparing quotes, resolving customer inquiries or complaints, and proactively following up on orders to ensure accurate and timely delivery. This role requires effective communication with internal teams such as production, accounting, and shipping to resolve delays or issues. Utilize computer systems to handle high call volumes, manage backlog, monitor inventory, and generate reports. Maintain a high level of customer service, professionalism, and ethical standards in all interactions, including handling escalated issues and gathering customer feedback to improve service and satisfaction.

Responsibilities

Answer incoming customer calls in a professional and courteous manner

Assist customers with will- call orders, quotes, specifications, and general product information

Perform sales order entry and related administrative tasks

Monitor and follow all customer orders through to completion

Follow up on open orders to ensure on-time delivery

Make outbound calls to customers to place new orders or add value to existing purchases

Use computer systems to manage high call volumes efficiently

Work collaboratively in a fast-paced, team-oriented environment

Provide exceptional customer service with a focus on satisfaction and retention

Ensure ethical standards are upheld in all business dealings

Inform customers of parts pricing, shipping schedules, and any anticipated delays

Communicate with production, sales, shipping, warehouse, and carriers to expedite or trace shipments

Check inventory and coordinate the shipment of customer orders

Gather and document customer feedback to improve service levels

Monitor and resolve issues with incomplete, blocked, or on-hold orders

Perform additional tasks assigned by Manager

Qualifications

High School Degree required.

Minimum of 1 year related work experience

Exceptional verbal and written skills

Bilingual in Spanish a plus

Ability to lift 50lbs occasionally throughout the day

Successful completion of pre-employment screenings

Proficiency with computers and programs, specifically Microsoft Office software

Proficient customer service experience.

Ability to work independently and as a team to meet deadlines and goals.

Education

High School Diploma or GED

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

LI-AO

LI-Onsite

Appcast

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market:Riverside

Nearest Secondary Market:Los Angeles

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