Summary The primary purpose of the position is for the specialist to lead and supervise the effort to meet or exceed Strategic Analytics for Improvement and Learning (SAIL) performance expectations related to access, wait times, readmissions, patient flow, and timely, efficient, and cost-effective processes throughout the health care system and its clinics. The specialist must have knowledge in medical terminology and have clinical education to include biology and public health. Responsibilities Conducts business process modeling, projects and studies that will impact on the overall functions of the services in such areas as, policy development and implementation, work methodology, processes, streamlining, access, workflow, system redesign, etc. Develops and evaluates alternative program evaluation and costs benefits analysis tools for consistent, continuing, effective program evaluation. Under direction from the Medical Center Director and the office of Management Support the incumbent uses broad range of authority to establish priorities and make independent decisions to meet the health care systems overall administrative and management goals/ directives. Performs advanced evaluation of programmatic or business operations to aid managers and other key stakeholders in making informed decisions on program, planning, and policy issues. Develops and implements a health care system SAIL review plan that supports achievement of the organization's strategic plan. Analyzes and interprets new or proposed legislation, regulations, or policies to determine impact on programs, operations, and/or management within a specific functional or well. Finds and implements ways to improve customer satisfaction, promote team building, and a patient centric culture. Make sound decisions and to demonstrate his/her ability when making related recommendations to the Medical Center Director and/or top management official. Works collaboratively with MEDVAMC leadership to establish staffing plans that include FTEE, and skill mix needed for systems redesign initiatives based on workload, patient needs, staffing guidelines, work area, geography, and existing human resources. Draws from his/her knowledge of the unique characteristics of the specific health care delivery system served, knowledge of the patient demographic trends, and an awareness of strengths and interests of the clinical and administrative staff to develop long and short-range program development proposals to meet existing and anticipated Medical Center health care program needs. Serves as a program manager and administrator for all SAIL health care system activities related to system redesign, including but not limited to: Inpatient flow improvement, Business/Administrative processes, and Management processes. Responsible for day-to-day operations of five (5) authorized FTE Work Schedule: Monday- Friday; 7:30am - 4:00pm (subject to change based on the needs of the facility) Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist- SAIL Manager/PD04162-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Preferred Experience: Candidates with a proven record leading SAIL performance improvement and system redesign in a complex health care delivery environment are strongly preferred. Ideal candidates bring advanced quantitative analytics and data warehousing expertise (SQL/BI tools), deep understanding of VHA operations (workload capture, resource utilization, VERA), and experience advising senior executives on policy and operational decisions. Success supervising multidisciplinary teams, driving change management, and communicating complex data in clear executive briefings is essential. Certifications such as Lean Six Sigma Black Belt and/or PMP are highly desirable. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in healthcare systems management, including clinic program improvement planning and operations across administrative, technical, and clinical programs; Experience in both qualitative and quantitative analysis to evaluate clinical program effectiveness, efficiency, and productivity; Experience working with healthcare delivery systems, particularly within the Veterans Health Administration (VHA), and the ability to solve unique problems. You will be rated on the following Competencies for this position: Administration and Management Creative Thinking Leadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, requiring no special physical demands on the employee. The work includes some walking, standing, bending, and carrying of light items such as paper and books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
