Customer Service Representative

Robert Half • Andover, MA • 2h ago

Description We are looking for a Customer Service Representative to support client interactions and order processing for a team based in Andover, Massachusetts. This contract-to-permanent opportunity is ideal for someone who enjoys delivering responsive service, keeping records accurate, and working closely with sales partners to ensure a smooth customer experience. The right candidate brings strong communication skills, careful attention to detail, and confidence using tools such as Salesforce and Excel in a fast-paced environment.

Responsibilities:

Respond to inbound customer inquiries by phone and provide timely, attentive support for product, order, and account-related questions.

Enter and update customer orders and related information with a high level of accuracy across business systems and spreadsheets.

Partner with the sales team to coordinate customer needs, resolve issues efficiently, and help maintain strong account relationships.

Manage ongoing client communication through both inbound and outbound calls to provide updates, confirm details, and support follow-up activities.

Maintain organized and accurate records in Salesforce and Excel to track interactions, order activity, and customer information.

Review entered data carefully to identify discrepancies, correct errors, and uphold quality standards in daily processing.

Support client management activities by addressing service concerns, escalating complex matters when needed, and helping ensure customer satisfaction. Requirements - Prior experience in customer service, order entry, or a related support role.

Ability to handle inbound and outbound calls professionally while delivering clear and courteous service.

Proficiency with Salesforce, Excel, and general data entry tasks.

Strong verbal and written communication skills for working with customers and internal teams.

High attention to detail and the ability to manage information accurately.

Comfortable collaborating with sales professionals and supporting client-facing processes.

Ability to organize tasks effectively and perform well in a fast-moving work environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Security Officer

Hilton • Boston, MA • 43min ago

Management & Administrative

A Security Officer is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitab...

43min ago

Go to Apply

Customer Service Associate

Walgreens • Westford, MA • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2h ago

Go to Apply

RES Help Desk Supervisor (Remote)

GovCIO • Boston, MA • 2h ago

Management & Administrative

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for RES Help Desk Supervisors. These positions will be a fully remote positions within the United States. Res...

2h ago

Go to Apply

Senior ServiceNow Developer

GovCIO • Boston, MA • 2h ago

Management & Administrative

United States Secret Fully remote Information Technology Overview GovCIO is currently hiring fora Senior ServiceNow Developer to support the design, development, and maintenance of mission-enabling applications for the U...

2h ago

Go to Apply

FP&A Manager

Dodge Construction Network • Boston, MA • 2h ago

Management & Administrative

Dodge Construction Network (Dodge) is seeking a strategic and results-driven FP&A Manager to lead efforts around financial modeling, revenue forecasting, business partnering, and annual and quarterly planning. This r...

2h ago

Go to Apply

Sales Account Manager 1

Red Hat • Boston, MA • 2h ago

Management & Administrative

The Sales Account Manager 1, exercises judgment when following detailed instructions and standardized procedures to complete assigned tasks and meet deadlines. In this role, the individual is responsible for supporting t...

2h ago

Go to Apply

Sr. Account Manager, Life Sciences

Amazon • Boston, MA • 2h ago

Management & Administrative

Description Help the companies rewriting medicine move faster-powering everything from drug discovery to diagnostics with cloud and AI. Run a territory like a business, with real ownership, executive access, and the chan...

2h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Everett, MA • 2h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2h ago

Go to Apply

Vocational Case Manager

The Hartford • Boston, MA • 2h ago

Management & Administrative

Vocational Case Manager - CT08HE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your go...

2h ago

Go to Apply

Field Service Order Support

Siemens • Boston, MA • 7h ago

Management & Administrative

Job Family: Electrical Products Req ID: 504353 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improvi...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)