Summary As an Accident Management Center (AMC) Team Lead, you will provide nationwide support for the Accident Management Center activity to customers and other Fleet personnel on a diverse range of technical, administrative and analytical functions. Location of position: Federal Acquisition Service (FAS), Office Of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA). We are currently filling 2 vacancies, but additional vacancies may be filled as needed Responsibilities This position can be located in any of the following locations: Washington, DC; San Francisco, CA; Lakewood, CO; Atlanta, GA; Chicago, IL; Boston, MA; Kansas City, MO; New York, NY; Philadelphia, PA; Fort Worth, TX; Tacoma, WA; Anchorage, AK; Fairbanks, AK; Fort Walton Beach, FL; Honolulu, HI; Louisville, KY; Baltimore, MD; Overland, MO; Bismarck, ND; Oklahoma City, OK; Dayton, OH; Guaynabo, PR; El Paso, TX; Ogden, UT; Camp Lejeune, NC; Hagatna, GU; New Cumberland, PA; Charleston, SC; Richmond, VA; Vandenberg AFB, CA; Fort Benning, GA; Monterey Park, CA; Hartford, CT; Cocoa, FL; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; San Diego, CA; Los Angeles, CA; Phoenix, AZ; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN; Manchester NH; and Fort Bragg, NC. The Federal Acquisition Service (FAS), Office of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA) provides executive leadership, strategic direction, and oversight of GSA's fleet management programs for the federal government. As an Accident Management Center (AMC) Team Lead, you will be responsible for performing the following duties: Serve as a team leader for a group of subordinate transportation operations specialists and/or support personnel. Provides leadership in overseeing on-site activities and subordinate associates. Coordinate crash and accident reporting, commercial repairs, and resolution of third-party claims involving GSA fleet vehicles. Provides support to FAS customers through a national accident reporting and control system. Evaluate the efficiency and effectiveness of the AMC operations, with emphasis on the quality and timeliness of support provided through a nationwide reporting system and optimal efficiencies in the collision repair area. Serve as the primary point-of-contact for the AMC function and exercises independent judgment to provide and gather factual and procedural information and data; answers questions from Fleet personnel, customers, and vendors; identifies problem area/customer complaints and monitors and coordinates the processing of accident reports and third-party claims. Review commercial shop estimates to determine the cost effectiveness of the work proposed to be performed. Ensures that all repair estimates from GSA vendors are in accordance with industry standards. Compares commercial shop estimates cost required to return vehicle to operating condition and authorizes repairs up to the authorized procurement level. Negotiates best prices with open market vendors for vehicle repair services and supplies. Requirements Conditions of Employment US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Meet time-in-grade within 30 days of the closing date, if applicable Register with the Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Acquire and maintain Fleet Warrant Program Certification, which includes formal training, experience, and 12 semester hours of college credit. Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year); number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, AmeriCorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a federal resume, click here. The GS-12 salary range starts at $89,508 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the federal service. Specialized experience is: providing technical advice to fleet customers for fleet management services and contracting issues; coordinating the repair of fleet vehicles that have been damaged as a result of an accident; maintaining data in an automated logistics or a fleet management system; and analyzing fleet and/or accident management operations to develop recommendations for improvement to a fleet management program. Education Undergraduate and Graduate Education: Major study - accounting, business adminstration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, nautical science, marine affairs, marine engineering, marine transportation, or other fields related to the position. Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Additional Information EEO Statement Candidates will not be hired based on their race, sex, color, religion, or national origin. Resume Mining/Searchable Resume Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. Criminal History Inquiries - Not allowed before offer If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency of visit https://www.gsa.gov . Relocation Not Paid Relocation-related expenses are not approved and will be your responsibility. Management Rights Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
