Senior Field Service Manager -Data Centers

Generac Power Systems • El Paso, TX • 1d ago

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

A career at Generac means stepping into a company that leads technological advances. For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generators, but we've evolved into so much more. As we continue to grow in both size and technological advances, we consistently push past norms to pave a way towards the future. We are not simply satisfied with what is working now. Instead, we challenge ourselves to revolutionize and optimize the industry while bringing out the best in our people.

The Technical Field Service Manager is responsible for ensuring customer satisfaction on all levels of business by providing on-site and phone troubleshooting, repair, equipment modifications, installation and sales support of industrial power generation equipment for data center customer. This position is responsible for providing mission critical equipment support and service.

Essential Duties and Responsibilities:

Provide technical support, setup and assistance to dat center customers.

Assist in site certification, operation and EPA testing.

Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.

Assist sales managers and rep groups with new customer product training.

Develop new and maintain existing relationships with customers' branch, district, and regional sales and service managers.

Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.

Provide sales support through assisting customers in determining correct equipment for their needs.

Provide technical input and design ideas to engineering during new product initiation and existing product improvements.

Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support.

Provide written weekly reports to manager covering product issues/ concerns, possible sales/upsell opportunities.

Assist Service Training and Technical Publications with manual content and reviews for accuracy.

Evaluate Engineering Change Requests (ECR's) and Engineering Change Notices (ECN's) to determine the need for new service parts.

Minimum Requirements:

Bachelors Degree in in Electrical Engineering or Mechanical Engineering or equivalent experience

10 years of relevant experience

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac's success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people's lives and their own.

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