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Order Management Manager

Aston Carter • Bridgeton, MO • 7h ago

Customer Service/Order Management Manager

St. Louis, MO

10 years of experience in Order Management/customer services with 5 years of managerial responsibility.

Strong skills in Procure to Pay and Order to Cash processes.

Job Description

We are seeking an Order Management Manager to lead our Customer Service Team. This position involves managing customer orders, providing crucial operational support, and overseeing the import and export logistics of shipments. The role supports the business units' customers, wholesalers, and distributors across the US, Canada, and internationally. This position offers significant organizational visibility, creating ample opportunities for professional growth.

Responsibilities

Manage SA Resellers Operation and staff, including supervisory personnel.

Act as the point of escalation for all accounts in South Asia and internal groups regarding operational issues.

Establish objectives and goals for the department aimed at process improvement and increased efficiency.

Provide vision and strategy to complete Order Services successfully, managing Resellers' inventory at optimal levels.

Anticipate Order Admin needs/problems and develop creative solutions to mitigate negative business impacts.

Utilize management experience to resolve supervisor-escalated issues related to employees, systems, and processes.

Communicate effectively with Management and Executive Staff internally and cross-functionally.

Implement operational and strategic policies and directives and report on project and program milestones.

Administer Supplier and Customer contract data, post Purchase Orders with Purchase Requisition in SAP.

Essential Skills

BA/BS Degree.

10 years of experience in Order Management/customer services with 5 years of managerial responsibility.

Experience with ERP systems, preferably M3, and proficiency in Excel (Pivot Tables).

Strong skills in Procure to Pay and Order to Cash processes.

Additional Skills & Qualifications

Familiarity with Apple Online Store Sales and Service contact center environment is preferred.

Experience in developing KPIs, scorecards, and internal processes to support a regional team.

Ability to drive business improvements related to Fraud Rules and Engagement Strategies.

Work Environment

The role requires working Monday to Friday in the office due to manual processes. Once processes are automated, a hybrid schedule of three days in-office and two days remote is possible. The work environment offers exposure to C-suite and international leaders, fostering significant visibility and communication with leadership.

Job Type & Location

This is a Permanent position based out of Bridgeton, MO.

Pay and Benefits

The pay range for this position is $90000.00 - $120000.00/yr.

Medical, dental, vision, 401k. Holiday and PTO

Workplace Type

This is a fully onsite position in Bridgeton,MO.

Application Deadline

This position is anticipated to close on May 1, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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