Account Management Senior Manager - Accredo

The Cigna Group • Bloomfield, CT • 1h ago

SUMMARY:

The Senior Manager of Account Management provides senior leadership for specialty pharmacy health plan and payer account portfolios, with accountability for client strategy, financial performance, operational excellence, and people leadership. This role oversees managers and/or senior-level Account Managers, serves as an executive escalation point for complex payer relationships, and partners cross-functionally to drive sustainable growth, risk mitigation, and enterprise alignment.

The Senior Manager plays a critical role in shaping account management strategy, developing leadership talent, and ensuring consistent execution of standards across the organization.

KEY RESPONSIBILITIES:

Enterprise & People Leadership

Lead, mentor, and develop Account Management leaders and high-performing individual contributors, ensuring strong leadership bench strength and succession planning.

Set expectations for performance, accountability, and professional development across the team.

Oversee talent decisions including hiring, onboarding, development plans, performance management, and workforce planning.

Client, Payer & Executive Oversight

Serve as the senior escalation and relationship owner for key health plan and payer partners.

Guide executive-level client engagement strategies, including complex issue resolution, performance recovery, and sensitive negotiations.

Ensure consistent, strategic messaging and alignment across client communications.

Financial & Operational Accountability

Own oversight of portfolio-level performance including service metrics, claims trends, financial impacts, and risk exposure.

Ensure disciplined execution of account management processes, documentation standards, and issue-tracking practices.

Partner closely with Revenue Cycle, Operations, Product, Clinical, and Finance teams to proactively address systemic issues and improve outcomes.

Strategic Planning & Cross-Functional Influence

Shape and execute account management strategies aligned to enterprise priorities and payer dynamics.

Provide leadership during client implementations, transitions, and significant contractual or operational change.

Contribute to enterprise initiatives focused on scalability, efficiency, and continuous improvement.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

Bachelor's degree or equivalent experience.

Extensive experience in health plan, payer, specialty pharmacy, or PBM account management.

Demonstrated senior-level people leadership experience managing managers and/or complex portfolios.

Strong executive presence with the ability to influence senior internal and external stakeholders.

Experience leading payer or health plan portfolios within specialty pharmacy or complex healthcare environments.

Proven track record of driving operational improvement and risk mitigation across large or complex accounts.

Experience partnering with executive leadership on strategy, performance, and organizational development.

CORE COMPETENCIES:

Senior people leadership and talent development

Executive client and stakeholder management

Strategic thinking and risk management

Financial and operational oversight

Cross-functional leadership and influence

Change leadership and decision-making

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 121,700 - 202,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

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