Customer Service Representative

Florence Savings Bank • West Springfield, MA • 1h ago

Customer Service Representative Regular Full-Time Hourly West
Springfield Office, West Springfield, MA, US Are you looking for an
employer that provides 4+ weeks of PTO and benefits upon hire, focuses
on advancement opportunities, and has an overall average employee tenure
of a decade? With tuition reimbursement, wellness incentives, and a 401K
plan with dollar-for-dollar match, Florence Bank has it all! At Florence
Bank, we offer: Competitive salary Generous paid time off 12 paid
holidays Dynamic work culture Fun work environment Weekly pay schedule
Medical, dental, vision and life insurance upon hire 401K plan with
dollar-for-dollar match Profit sharing bonus after two full calendar
years of employment Robust wellness program with monetary incentives
\$5,000 tuition reimbursement each calendar year We are currently
seeking candidates to join our exceptional team for the following
position: Job Title: Full-Time Customer Service Representative Location:
West Springfield Office Salary Range: \$20.81 To \$28.61 *Compensation
for this position is commensurate with experience. The posted range is
intended to provide a general estimate and does not guarantee a specific
rate of pay. Position Summary: Provides superior customer service to
customers while placing an emphasis on relationship building. Essential
Functions: Consistently provides superior professional service to
internal and external customers. Consistently meet expectations of
teamwork, punctuality, and regular, reliable attendance. Opens,
maintains, and services deposit accounts and ancillary services.
Demonstrates an understanding of trusts, POAs, and estates.
Professionally answers questions and resolves problems for customers and
staff. Performs a variety of customer service-related tasks, including,
but not limited to redeeming US Savings Bonds, notarizing documents, and
processing domestic/international wires. Creates awareness about
products and services through needs exploration and rapport building.
Makes referrals as appropriate. Assists in attaining branch sales goals
by supporting and participating in branch campaigns. May act as a safe
deposit custodian by establishing and closing safe deposit contracts,
processing payments, and providing box access. Possesses complete
knowledge of teller functions to assist as a teller as needed. Provides
support to all branches. Other Responsibilities: Assumes additional
responsibilities as requested. Education, Experience, and Skills
Required: The following skills, experience, or background are necessary
(with or without accommodation) for this position. High school diploma
or GED required; additional courses or CFT classes preferred. Minimum of
two years of retail banking and/or Customer Service experience with
demonstrated leadership and communication skills. Strong communication
and interpersonal skills. Strong knowledge of current technology and
ability to adapt to changing technology. Demonstrated commitment to
customer service. Physical Demands/Conditions Requirements: General
Office environment. Uses computer keyboard for extended period (90%) to
enter transactions or obtain account information and complete forms.
Extensive use of telephone. Stands or sits for an extended period (up to
7.5 hours per day). Counts cash/coin for an extended period (up to 6
hours per day). Carries bags of coin (up to 25 pounds). Ability to wear
head set for extended period to communicate with drive-up customers.

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