Summary The Office of the Chief Information Officer (OCIO) serves as the IT hub of the U.S. Department of Labor. We develop, maintain and protect IT solutions and data across our 27 agencies to enable mission outcomes through technology and service. OCIO continually enhances federal IT and digital capability with a focus on cybersecurity and customer experience to serve America's wage earners, job seekers and retirees. Responsibilities The position may be located in any of the following cities: Washington D.C, Dallas, TX; Boston, MA; Atlanta, GA and Philadelphia, PA. For detailed office locations, please refer to the DOL offices. The advertised salary reflects the minimum and maximum pay for the listed locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location. The role supports the Chief Information Officer (OCIO) and its Directorate of Digital Transformation, which consists of the following divisions: Division of Web Operations and Development, Division of Publication and Web Content, Division of ECON & Stat Analysis, and Division of User Experience Research and Design. Under the direction of the Chief Information Officer, the Directorate leads the Department's delivery of accessible, equitable, transparent, and responsive digital services, including public-facing websites, online tools, data-driven content, and user experience design, with a focus on the actual experience of the people these services are meant to serve. Performs one or more of the following duties or sets of duties. User Interface Perform data analysis to improve business process and technology solutions that meet end user needs. Gather and evaluate user requirements and analyze the data to develop proto@types, interfaces, and mockups for testing. Lead projects from the development and design stage through to completion in a way that builds stakeholder buy-in and support. Collaborate with a wide range of stakeholders and customers to develop, evaluate, and implement strategies for improving customer experience and achieving measurable outcomes. User Experience Participate in the design and delivery of high-quality solutions using user experience (UX) research techniques and testing to assess user behavior. Conduct feasibility studies and tradeoff analyses to develop functional and system requirements that work across multiple platforms. Ensure integration of components, e.g., system processes, applications, interfaces, and designs for software and hardware components. Collaborate with programming, engineering, and customer management teams to evaluate and make improvements on existing processes and planning systems implementation. User Requirements/Customer Relationship Advocate for end users and customers to identify and specify requirements. Implement staff training on the benefits of these practices to improve services and create sustainable changes. Build processes to incorporate and translate customer feedback and usage metrics into elements that enhance UX design. Design and create effective products that meet the needs of the end user/customer. Requirements Conditions of Employment Qualifications You must meet the Basic Requirements AND the Specialized Experience to qualify for User Experience Designer, as described below. Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-12 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants must meet 2 of the 4 statements below to be found qualified. Qualifying specialized experience for GS-13 includes: Experience applying systems analysis principles and techniques to evaluate emerging system design methodologies and enhance software quality. Experience applying systems analysis principles and techniques to develop and present recommendations for adopting new methodologies, and to lead their implementation. Experience applying software design concepts and methods to investigate, evaluate, and select tools and approaches that enhance productivity and software quality throughout the system life cycle. Experience applying software design concepts and methods to assess the feasibility of adopting new software design technologies within the existing systems environment and to develop best-practice guidance for use by other applications software teams. Education Education may not be substituted for experience at this level. Additional Information The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATIONS, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION For more information, click Telework Position Information. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy. Based on agency needs, additional positions may be filled using this vacancy. The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information. The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions. All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
